Retail Optician

Summary:

Assists customers with frame selection, fits and dispenses frames. Utilizing technical information to interpret prescription to assist customer with selection of optical products and services.

Pay Class and Pay

Pay Class: Part Time, 20 - 29 Hours

Pay: $20 - $30 per hour

Essential Responsibilities:

• Assist each customer in frame and lens selection meeting social distance requirements
• Ensure compliance with social distancing, cleaning protocols and cleaning hygiene practices: frequent handwashing, not shaking hands, cover nose and mouth while coughing or sneezing, avoid touching eyes / nose / mouth with unwashed hands
• Provide customers with accurate product information regarding frames, lens selections and other services.
• Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses. Inform the customer of any additional charges not covered by their Third Party insurance coverage.
• Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs. Associate must utilize all available demonstration tools.
• Analyze and interpret patients’ prescriptions. Communicate as necessary with the Lab and Optometrist to ensure accuracy of prescription.
• Sell, fit and dispense frames and other accessories through the use of accurate measurements, verification of ordered products and adjustments of various optical products, in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Responsible for the accuracy of customer pricing for the retail customer.
• Maintain license requirements per State Guidelines
• Where applicable, provide feedback and guidance to Apprentice Opticians
• Adhere to privacy and confidential and proprietary company policies and procedures.
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals.
• Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis.
• As required by changing business needs, complete additional responsibilities as assigned.

Education:

• High School Diploma or Equivalent

Experience & Background:

• Current State Optician’s Certificate
• Knowledge and demonstrated abilities in explaining optical products, services, the analysis and interpretation of optical prescriptions, fitting and dispensing.

Language

Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization

Mathematical

Skills:

• Ability to calculate figures and amounts such as discounts, interest and percentages
• Ability to apply concepts of basic algebra and geometry

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Behavioral Characteristics:

• Basic computer literacy
• Strong communication skills and the desire to work with the public
• Possess an outgoing, positive professional personality & appearance
• Ability to work independently and as part of team
• Ability to interact well with Doctor and other associates
• Ability to perform multiple tasks simultaneously
• Flexibility to support change
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.