Office & Commercial Coordinator

At ECCO USA, Inc., we believe people are at heart of our success. The Office & Commercial Coordinator provides essential administrative and operational support to the Sales team while managing the planning and execution of in-office events and sales programming. This role helps build strong relationships with customers and local brand partners, oversees commercial inventory and sample management, and ensures efficient coordination of sample requests, shipments, delivery, and storage to support a seamless sales operation.

• Act as a partner with the management board to develop and implement strategies across the organization.
• Coordinate the right assortment and in alignment with the overall demand profile while ensuring proper inventory levels are kept (stive for proper balance of "never out" in-stock policy and minimal inventory).
• Conduct continual stock analysis against past usage and future demand; analyze sales, market trends, factory capacity and merchandising strategies to develop accurate forecasts and buys.

• Assist with meeting preparations (presentations, technologies, amenities).
• Maintain security and facilitate visitor building access; maintain shared Outlook office calendars and ensure guest visits align with other business priorities, while maintaining a clean and welcoming environment for guests.
• Coordination of department credit card expenses, statement reconciliation, and travel/reservations.
• Assist Sales Manager whenever possible.
• Other duties and/or special projects as assigned.
• Note:
  
  This does not exclude responsibilities not specifically stated that may become apparent during the execution of the duties of the position.

All ECCO USA team members are expected to deliver high levels of performance in their role and exceptional service levels to their customers. This can be accomplished through fully embracing and committing to the Be Exceptional program and principles.

We demonstrate exceptional customer focus by consistently showing concern for the needs and expectations of our customers, both internal and external, and making them a high priority. We treat others with respect and are both responsive and solution-oriented in delivering upon our commitments to each other and the business.

• Take ownership and hold oneself and others accountable.
• Respond to customer inquiries or problems in a timely and effective manner.
• Proactively seek feedback from customers and partners with the appropriate people to develop solutions to meet customer needs.
• Demonstrate a positive attitude and reflect ECCO’s culture of passion, innovation and care.

• High school diploma or GED equivalent.
• 2-5 years' experience in an office administrative, inventory, sales operations or customer-facing support role.

• Proficiency in MS Office products (Word, Excel, PowerPoint).
• Superior organization and follow-up skills.
• Ability to work under pressure and meet tight deadlines when necessary, and adjust priorities as needed.
• Ability to communicate clearly, concisely and in a professional manner (verbally and written).

Hourly Range: $24-$32/hour