Client Service & Product Support Consultant - Retirement

Overview

ADP is hiring a Client Service & Product Support Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey?

• Responsible for providing "in-depth" subject matter expertise and support to 3(16) and TPA providers, clients, and internal partners.
• Partner closely with 3(16)/TPA providers to drive resolution on issues related to 3(16)/TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year-end testing.
• The role may involve project-oriented assignments. Typically maintains deep subject matter expertise in Retirement Services to enable research/resolution of client issues related to one or more products/platforms.

• 1 year of directly related experience
• Demonstrates strong oral/written communication skills
• Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc.)
• Demonstrates ability to learn other proprietary system tools (Gateway, Omni, Power Image, and CEH)

A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

• Knowledge of defined contribution industry with understanding of ERISA and IRS regulations regarding qualified plans
• ASPPA (QKA) certification
• Client Service experience preferred