Image Service Representive

Summary

Responsible for responding to internal and external requests for exam results and preparing images for doctor or patient requests. Also, responsible for oversight in regards to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolving specific issues relevant to patient care internally and externally.

Does this position require Patient Care? No

• Organizes daily workflow of images.
• Assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.
• Downloads images from other institutions into the EHR system.
• Routinely checks Electronic Health Record system to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.
• Initiates and follows through with tracking missing images to point of acquisition.
• Documents transmission of images to Electronic Health Record system and follows through with notification of person.
• Assist with administrative and clerical duties as needed.

High School Diploma or Equivalent required or Associate's Degree Medical Imaging preferred or Associate's Degree Related Field of Study preferred

No

Clinical/Hospital/Managed Care Office Experience 2-3 years required and Medical/Diagnostic Imaging Experience 1-2 years preferred

• Knowledgeable in medical office/hospital/managed care business practices and processes.
• Knowledgeable of imaging sciences, software and other processes and modalities.
• Strong organizational and analysis skills.
• Strong project management skills.
• Good computer skills and familiarity with general processing software and Electronic Health Record systems.
• Excellent customer service and communication skills.

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.