Clinic​/Practice Assistant, Gastroenterology

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Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine.

The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

• This is a high-volume, community-based Gastroenterology practice with well-established front-end operations and a strong administrative team.
• The environment is fast-paced and requires strong organizational skills, clear communication, and close attention to detail.
• The practice offers a professional, stable, and collaborative work environment.
• The leadership team includes an experienced Practice Manager and a highly involved, approachable Site Supervisor.
• Leadership provides clear expectations, direct communication, and consistent, supportive oversight.
• A structured onboarding process is in place, including onsite training and a supported transition to independent responsibilities.

• The position is responsible for appointment and procedure scheduling, patient message intake, and triage support. Call volume averages 30–40 calls per day.
• The role requires the ability to work across multiple functions, including check-out and work queues, as operational needs require.
• The candidate will demonstrate the ability to manage complex workflows in a fast-paced, high-volume environment.
• The position requires strong attention to detail and a commitment to accuracy.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Education:

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials:
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred.

Experience:

office experience 2-3 years required.

Knowledge, Skills and Abilities:

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and…