Patient Service Rep - PP

Patient Service Rep - PP1 at Mass General Brigham

35 Congress Street,
Shaughnessy-Kaplan Rehabilitation Hospital, Inc.

Oversee and perform all activities associated with outpatient registration and scheduling. Support other front‑office staff, coordinate demographic and insurance intake, computerized registration, and verification of insurance coverage. Orient patients to the center and coordinate additional patient services as needed.

• Answer phones, assist customers, and fulfill cross‑trained responsibilities.
• Support effective orientation and continuous development of center staff.
• Maintain daily scheduling status and address potential problems with corrective actions.
• Complete patient pre‑registration, registration, insurance verification, and scheduling per center standards.
• Greet patients, assist them, and notify appropriate staff of patient arrival.
• Handle administrative duties such as answering calls, confirming appointments, supporting insurance processes, photocopying, typing, faxing, inventory of supplies, and sorting mail.
• Set up, maintain, and discharge medical records in a timely manner.
• Process monthly patient satisfaction questionnaires for current patients.
• Deliver customer service to achieve stated goals.
• Record insurance approvals and documentation in medical records and computer systems.
• Enter and reconcile therapy charges as assigned.
• Complete additional department, organization, or network activities per established objectives.
• Uphold Spaulding Rehabilitation Organizational Values:
  Innovation, Collaboration, Accountability, Respect, and Excellence.
• Complete annual administrative ladder initiatives (6 per year).

High School Diploma or Equivalent required;
Associate's Degree in a Related Field preferred

• Two years in a medical/physician office setting and/or experience with insurance benefits (2‑3 years preferred).

• Computer proficiency required;
  Microsoft Office applications preferred.
• Highly developed communication and interpersonal skills; ability to work with diverse populations.
• Work independently, be self‑directed, and contribute as a team member.
• Anticipate challenges and develop strategies to address them.
• Provide high level of service delivery and demonstrate initiative.
• Prioritize work, meet deadlines, and adapt to changing situations.
• Attention to detail.

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20lbs‑35lbs
• Carrying Occasionally (3‑33%) 20lbs‑35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3‑33%)
• Stooping Occasionally (3‑33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation Constantly (67‑100%)
• Fine Manipulation Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67‑100%)
• Vision - Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

• Remote Type:
  Onsite
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $21.28 - $34.23 per Hour
• Grade: PP1438

The base pay is determined by skills, experience, education, and other factors. In addition to competitive base pay, Mass General Brigham offers comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs.

3400 Shaughnessy-Kaplan Rehabilitation Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and other protected status. Reasonable accommodation is provided for individuals with disabilities.

Mass General Brigham’s competency framework defines effective leadership through ten observable competencies (half People‑Focused and half Performance‑Focused), guiding performance evaluation, hiring decisions, development needs, and talent pipeline development.