Medical Assistant

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in delivering exceptional community healthcare. We are seeking a Medical Assistant (MA) for the Salem Family Health Center. Reporting to the Clinical Nurse Manager, the MA will support physicians, nurse practitioners, behavioral health professionals, and nurses during patient visits with administrative, clinical, and laboratory duties. The MA will take a proactive role in ongoing duties and continually improve processes.

Cultural competence is required as you will work with a diverse team.

NSCH is a highly accomplished community health organization that prides itself on a compassionate, culturally sensitive approach to care. We offer comprehensive primary care, dental services, behavioral health care, care management, pharmacy services, substance abuse treatment, nurse care management, and insurance enrollment assistance. Service sites are located at Gloucester, Peabody, and Salem Family Health Centers, with additional school‑based health centers in the Salem and Peabody School Districts.

NSCH collaborates with local schools for behavioral health services.

• Comprehensive primary care
• Dental services
• Behavioral health care
• Care management
• Pharmacy services
• Substance abuse disorder treatment
• Nurse care management
• Insurance enrollment assistance

Build healthy communities by providing exceptional care to all.

• Accountability – Own mistakes, take corrective actions, and follow through on commitments.
• Integrity – Uphold honesty, fairness, respect, and trustworthiness in all interactions.
• Empathy – Appreciate others’ perspectives and bring that understanding into patient care.
• Courage – Face challenges with confidence, taking risks beyond comfort zones.
• Respect – Provide care responsive to individual patient needs and values.
• Commitment – Align actions with the mission, vision, and values to serve the community, patients, and staff.

• Provide outstanding customer service to internal and external customers.
• Screen patients per protocol (e.g., vitals, urine testing, hematocrits, vision testing, blood pressure, PHQ-9).
• Prepare paperwork for referrals and provide translation services as needed.
• Obtain tests and set up procedures per the MA competency checklist.
• Perform tasks in the EMR as listed in the MA competency checklist.
• Participate in orders, hospital discharge, and ER tracking.
• Clean and stock exam rooms, maintain sterilization statistics, and manage inventory.
• Perform quality assurance tests as necessary.
• Answer phone or EMR messages; contact patients via letter, telephone, or portal to schedule visits.
• Maintain HIPAA‑compliant medical records and confidentiality.
• Copy and fax documents as needed.
• Manage durable medical equipment requests; assist with visiting nurse referrals and prior authorizations.
• Perform additional duties to fulfill NSCH’s mission as assigned.
• Complete NSCH-required compliance training before the deadline.

• Graduate of a Medical Assistant program preferred.
• Experience as a CNA, EMT, phlebotomy technician, or other related medical field.
• Current or willingness to complete Basic Life Support (CPR) training.
• Strong teamwork, interpersonal, and communication skills.
• Flexibility with work assignments and ability to float among sites, including occasional telework.
• Spanish or Portuguese bilingual proficiency is a plus.
• Current vaccination against pertussis, tetanus, and COVID‑19.
• Competency with Microsoft Office Suite; experience with GE Centricity is a plus.

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people at all job levels. We do not and will not make personnel decisions based on protected characteristics as defined by federal, state, or local law.

NSCH offers comprehensive benefits beginning on day one, including health and wellness plans, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

$19.72 – $27.76 per hour