Treasury Management Analyst

Job Category: Commercial Banking - Cash Management

Requisition Number: TREAS
003402

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• Posted :
  January 6, 2026
• Full-Time

Showing 1 location

Salem, MA 01970, USA

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided home ownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Provides outstanding Customer Experience to Salem Five customers and prospects.
• Demonstrates a high level of proficiency with Salem Five’s digital technology offerings.
• Responsible for quality control/completion of all product set up forms and contracts
• Completes all Treasury Management product set-ups/QC within applicable systems, ensuring that information is accurate, complete and processed timely
• Coordinates client set-ups and onboarding experience, communicating credentialing information, next steps, and go-live dates
• Ensures that all pricing and any exception requests are complete and accurate; validates DNA and WAA for purposes of passing pricing information are complete and accurate
• Monitors daily files, connections and applicable systems integrations
• As needed, provides client support to Treasury Management and small business payments customers to fulfill needs and solve problems related to various TM products & services, deposit accounts and general requests
• As needed, trains new Treasury Management and small business payments clients
• Assigns and maintains secure master listing of wire PINs
• Embraces new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change. Staying up to date on new fraud threats, cyber trends, etc.
• Prepares and organizes various reports as requested
• Regularly assists with various projects and product rollouts to include new product implementations and systems testing, UI/UX upgrades, customer migrations, etc.
• Recognize and refer cross-sell opportunities to appropriate business partners.
• Provide back-up to Product Management with daily tasks as needed.
• Work effectively with other areas of the bank.
• Communicate effectively and professionally with customers and co-workers.
• Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.
• Regular attendance is essential to this position.

SKILLS & COMPETENCIES

• Attention to detail and thorough when performing work.
• Ability to multi-task, prioritize and remain focused in a fast-paced, client-centric environment.
• Demonstrated commitment to client satisfaction; provides superior customer service. Ability to diffuse and resolve conflict, preserve client relationships and maintain safety/integrity of the Bank.
• Communicates in a clear, concise and effective manner verbally and in written format.
• Demonstrates active listening; solicits feedback, offers balanced critiques and works toward collaboration.
• Demonstrates intellectual curiosity, desire to always be learning, and the ability to understand often complex workflows, systems, data sets and various technologies.
• Ability to negotiate and resolve complex/contentious issues; reach consensus and meet objectives.
• Excellent analytical and problem-solving skills; effectively evaluates information/data to make decisions; anticipates obstacles and develops plans…