Hearing Coordinator; Administrative Specialist

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* Note:

Effective Feb. 1, 2026, the compensation plan for this position will be increased to reflect a Cost-of-Living Adjustment (COLA) of 2.5%. The salary listed in this posting does not reflect the COLA.

Do you have exceptional customer service skills and enjoy a fast-paced environment with competing priorities? Do you have e xcellent organization, attention to detail, and time management skills? If so, this job may be right for you!

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation to apply for this position.

The individual in this position serves as a key point of communication between the Contributions and Recovery division, partner agencies, and the public, requiring the ability to explain things like legal requirements and procedural steps in accessible, plain language to diverse audiences. They will be responsible for reviewing and processing incoming contested case files for the Contributions and Recovery division, ensuring that case files are complete, accurately prepared, and contain documentation to the specific issues, and are properly recorded in the computerized case management system.

Additionally, the individual in this position will provide overall monitoring and technical guidance which requires a high level of program and computer-related technical knowledge.

For a complete review of the position and responsibilities, please .

Required Minimum Qualifications

Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR

An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data; OR

An equivalent combination of education and experience.

Desired Attributes

• Commitment to valuing diversity and promoting inclusion.

• Experience navigating Microsoft Office programs (Word, Excel, Outlook, etc.).

• Ability to remain professional, calm and adapt communication style with diverse customer needs or customers that are frustrated, upset or critical.

• Commitment to customer care and satisfaction.

• Experience electronically entering data, retrieving information, generating data/data reports and using a document management system.

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.

• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.

• Work/life balance, 11 paid holidays a year, and a competitive benefits package .

• Public Service Loan Forgiveness opportunity!

• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

• Required:
  Attach a resume and cover letter .
  You must address your cover letter to the hiring manager, Katryna Coelho. Your cover letter must not exceed two(2) pages.
  Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have under the “What We Are Looking For” section above .
  Please upload your documents in the “Resume/Cover Letter” section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview.

• External Applicants
  :
  Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials.

• Current State of Oregon employees (this…