Veteran Service Coordinator

We are a Veteran‑owned organization that takes pride in servicing our active service‑members and Veterans. We currently have two companies that service military personnel and Veterans in a multitude of ways:
United Shield Life Insurance and United Veteran Benefits Agency.

Our mission is to provide each individual person with the support they need to transition from the military smoothly and with the education necessary to make informed decisions about their benefits. It is also important to us that we help Veterans obtain the VA disability rating they have earned.

• Be the first point of contact with potential and current client calls, including answering calls, checking voicemail, and responding to clients using both verbal and written communication.
• Greet prospects and clients pleasantly and professionally when they enter the building; speak with them about the services, provide a process overview, complete pre‑screening or notify appropriate staff that their appointment has arrived.
• Review the prospect list, make initial contact and continuously follow up with prospective clients.
• Use Salesforce to set up accounts, track progress, and ensure follow‑up.
• Assist Veterans with supporting documents and online access.
• Receive payments from Veterans and deposit them to the bank as necessary.
• Coordinate office and business associate lunches, dinners, events, and meetings.
• Work with Marketing to create and present awards/certificates for charities and award ceremonies.
• Ensure the exterior of the building and the reception area maintain a presentable and professional appearance.
• Perform general office duties including ordering supplies, managing mail, and maintaining trash services.
• All other tasks as assigned by management.

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Self‑motivated.
• Proficient in Microsoft Office Suite.
• Proficient with Adobe Acrobat.
• Excellent organizational skills and the ability to handle daily task management.
• Ability to represent our company and brand in a professional manner.
• 1–3 years of experience in an administrative role preferred.

• Possess the ability to move a prospective client through the initial process necessary to become a client.
• Be a team player.

If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Apply today to join our team as a Veteran Service Coordinator!