Field Service Supervisor - Lift Truck

Primary Job Role

• Enforces all safety policies and procedures. Ensures acceptable truck condition / appearance, tool inventory, equipment, required service manuals and safety items.
• Receives calls from customers for field service repairs. Secures customer authorization and applicable information as required.
• Ensures customer is kept up-to-date on the status of their work, including revised estimates.
• Opens field service work orders, segments and prints time cards. Ensures all employees know their job assignments by starting time.
• Responsible for all field operations and tracing of all field work orders. Follow-ups field service work orders, calls customers.
• Checks all field work orders for accuracy, approves and forwards to appropriate office personnel (Service Manager, Service Administrator).
• Provides necessary technical advice to technicians to maximize repair integrity and minimize service warranty.
• Participates in service meeting at the branch.
• Reviews each employee annually with Service Manager to review their progress and job classification. Makes recommendations for pay increases.
• Performs other duties as assigned.

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety paramount.
• Job Specific
  
  Skills:
  
  Demonstrates required depth and mastery of knowledge and skill associated with the job. Applies job-specific knowledge, skills and ability to resolve job related challenges.
• Coaching & Mentoring: Inspires and empowers team members, provides timely productive feedback and guidance to stretch beyond comfort levels to achieve specific, measurable, challenging goals. Builds productive relationships, conveys confidence, expresses genuine appreciation, explains importance of the work.
• Communication: Uses active listening skills, conveys information clearly, uses feedback to verify effective communication. Keeps others informed about developments, progress, problems and plans. Avoids surprises.
• Analytical: Uses logical, systematic approach, breaks down complex tasks, evaluates alternatives, compares costs, benefits, risks. Identifies patterns and trends to determine root cause. Generates creative solutions.
• Planning & Organizing: Creates realistic schedules and follows them; evaluates progress; identifies sequence of tasks and required resources; prioritizes key action steps; anticipates impacts/risks; adjusts plans based on input.
• Takes Initiative: Takes appropriate action without direction; seeks perspectives; makes difficult decisions timely; assertive in group to facilitate change, overcome impasse, face issues.
• Customer Oriented: Demonstrates concern for satisfying external/internal customers; responsive, addresses concerns; presents cheerful, positive manner.
• Adaptability: Adapts to changing business needs, conditions, responsibilities; adapts approach, goals, methods; recovers quickly; open to new ways.
• Self-Aware: Conscious of feelings, character, personality and impact on others; understands personal strengths/weaknesses; accepts weakness, works to improve.

• Formal
  
  Education:
  
  High School diploma or GED.
• Experience:
  
  3-4 years in relevant field.

• Ability to comprehend written material and communicate orally and in writing with employees and customers.
• Valid driver's license.
• Good computer skills with Microsoft applications.

• Extensive industry specific equipment familiarity and service skill.

• Job requirements occasionally change; require re-training to stay current every 3-5 years.

• Problem Solving:
  Ability to solve problems; examples/guidance not always available.
• Creativity:
  Generate solutions or improve effectiveness within well-established boundaries.
• Autonomy:
  Not normally monitored; overall objectives defined; discretion encouraged.

• Stress Load:
  Regular exposure to stresses.
• Workload Fluctuation:
  Frequent changes in priorities, complexity, quantity.
• Work Schedule:
  
  Regular business hours with occasional nights, holidays, weekends.
• Organizational Impact:
  Immediate impact on expense, efficiencies, department objectives.
• Supervisory Responsibility:
  First level leader responsible for team members only.
• Physical Demands:
  • Occasional (up to 3 hrs/day): climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, feeling, fingering, grasping.
  • Frequent (3-6 hrs/day): standing, walking.
  • Constantly (6-8 hrs/day): sitting.
  • Lifting:
    Occasional up to 25 lbs., Occasional 26‑50 lbs., Occasional over 50 lbs.
• Environmental Conditions:
  • Occasional inside conditions.
  • Frequent inside conditions.
  • Constantly inside conditions.
  • No effective protection from weather; no extreme cold or heat; no noise/vibration hazards listed.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER