Store Manager - Tyrone Square

About the Role

As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors.

You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling products
• Promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours in line with sales budget and commercial activities
• Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges
• Identify commercial opportunities, maintain competitor awareness & knowledge
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled correctly

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Ensure your team provides product and fashion knowledge during customer interactions
• Understand the local area, customers, competition, and fashion trends

• Responsible for talent and performance management in your store — recruiting, onboarding, upskilling, and developing your team
• Complete performance evaluations and succession planning
• Retain and share knowledge and skills with your team
• Collaborate with Area team and store leadership team including VMs
• Ensure excellent communication & professionalism
• Responsible for the team's planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire
• Ensure procedures, routines, security, and legal requirements are followed
• Participate in onboarding and training processes relevant for your role and development

• Ensure a clean and tidy sales floor and back of house
• Ensure high fashion quality, visual and commercial product presentation and garment care
• Maintain good stock levels and provide input on allocation
• Responsible for daily opening & closing of store routines and processes
• Ensure full garment cycle from delivery to presentation and fitting room routines
• Maintain in-store OMNI Services & in-store tech tools (Instore Care App, Click & Collect, Smart Store)
• Ensure price signs are accurate and maintained following global/local guidelines
• Update and maintain BOH areas with key information, health & safety and tidiness

• To be a successful and effective Store Manager, you'll be a strong leader who takes responsibility for others
• Confident in team coaching & development with ambition, strong communication, analytical skills, and ability to work with numbers
• Relevant leadership experience applicable to the role
• Retail management and retail operations experience
• Experience collaborating closely with a team

• We value diverse backgrounds and an inclusive, values-driven culture
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive company where you can be yourself at work
• Access to a global talent community with opportunities for growth
• Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and community day
• Employee discount at H&M Group brands

Compensation: expected base salary range is $62,5000 - $72,700 annually

EEOC Code: OFM
Pay Status:
S…