St. Petersburg, FL - Part time Licensed Optician Macy's
Listed on 2026-02-01
-
Retail
Retail Associate/ Customer Service, Customer Service Rep
Lens Crafters - St. Petersburg, FL - Part time Licensed Optician Macy's
Join to apply for the Lens Crafters - St. Petersburg, FL - Part time Licensed Optician Macy's role at Lens Crafters
Requisition : 910954
Store #: 008765 Lenscrafters
Position: Part-Time
Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. We believe that quality care helps us see the joy in life, learn from the best, and innovate the future in optical care.
General FunctionThe Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment.
Major Duties and Responsibilities- Conveys a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps.
- Execute our CEE Service Model through Connect, Explore and Exceed.
- Support problem solving and troubleshooting.
- Engage patients, customers and fellow associates with the use of our technology to support experiences.
- Deliver the Diamond Service Principals and Service Vision.
- Celebrate the Lens Crafters Advantages and lead the location that sets the tone for customer service.
- Anticipate problems before they occur; explore underlying reasons for recurring customer problems; go beyond symptoms to identify causes; strive to develop long‑term solutions.
- Assist the customer in selecting frames and lenses best suited for their lifestyle, Rx and price needs; suggest improvements and recommend solutions to problems.
- Show patience and courtesy with customers; track down answers to unfamiliar questions or products.
- Assist co‑workers who have questions or problems; cooperate readily in group efforts.
- Act as a leader in optical acumen that provides a voice for associates due to their expertise.
- Educate customers on Lens Crafters’ guarantees and services including: eyewear care tips, complimentary adjustments, follow‑up services, protection plans and warranties.
- Handle tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly; be thorough and exact in details.
- Ensure finished eyewear meets optical standards and customer requirements/requests.
- Celebrate the LC Advantages at dispense.
- Strive to achieve “Exceptional Results” on Lens Crafters’ annual CEI/Functional Skills that align with brand priorities.
- Operate the Point of Sale terminal, inputting customer and prescription information with accuracy and attention to detail.
- Accurately operate the Point of Sale, collect proper payment following company security procedures, and retain proper change for a variety of transactions (credit cards, discounts, insurance and coupons).
- Proficient in Order Tracker to support customers getting orders RWP (ready when promised).
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company‑provided planograms.
- Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction.
- High School Diploma or equivalent.
- State licensure or certification by a nationally‑recognized opticianary association as an optician.
- Optical dispensing experience.
- Knowledge of current optical theory and merchandise.
- Knowledge of current store merchandise assortment and use of inventory management systems.
- Strong communicator and listener.
- Awareness of current fashion trends.
- Sales skills – ability to use and carry an IPAD/tablet.
- Comfortable with use of technology to engage patients, customers and associates.
- Actively studying Lens Crafters Quality, Fitting and Adjusting Program.
- Previous customer service and retail experience.
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).