Assistant Service Manager

OVERVIEW

The Assistant Service Manager is responsible for providing support to the Service Manager and service team members. Supervises the daily operations within the service department to help ensure the overall profitability of the department. Provides leadership and direction to the service team.

Position Relationships:
Reports to Service Manager;
Key Internal Relationships:
Sales Manager, Accounting and Shared Services, Parts Department, Service Department, and Warranty Department;
Direct Reports:
Service Team Members.

• Determine need for repairs through water test, mechanical testing devices, questioning customers about boat performance, or visual inspection.
• Estimate cost of repairs and prepare itemized work orders listing parts and labor. Utilize Marine Max computer systems and database applications (IDS, Scheduler, Cognos).
• Assist Service Manager with hiring, training, motivating, counseling, and monitoring performance of service team members.
• Train and assist Team Leaders to prepare boats according to Marine Max standards and best practices.
• Provide technical assistance to service technicians as needed.
• Assist Service Manager with monitoring and maintaining department efficiency to ensure profitability, including reviewing the monthly service DOC.
• Inspect quality of work performed before delivery to the customer.
• Coordinate and oversee installation of optional equipment and electronics.
• Maintain a clean and professional facility.
• Implement safe, effective, and efficient work procedures.
• Maintain good working relationships with factory and vendors regarding product and quality control.
• Oversee proper maintenance of machinery and docks.
• Perform other duties as assigned.

• Internal/external customer satisfaction/FANS
• Timely and accurate completion of work
• Timeliness and effectiveness of problem resolution
• Timeliness and accuracy of paperwork and service files
• Marine Max and its subsidiaries use E-Verify, an Internet‑based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E‑Verify, including your rights and responsibilities.

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Retail