Senior Manager - Partner Success

Since 2015, iSOCRATES advises on, builds and manages mission-critical Marketing, Advertising and Data technologies, platforms, and processes as the Global Leader in MADTECH Resource Planning and Executionᵀᴹ. iSOCRATES delivers globally proven, reliable and affordable Strategy and Operations Consulting and Managed Services for marketers, agencies, publishers, and the data/tech providers that enabler them. iSOCRATES is staffed 24/7/365 with its own proven specialists who save partners money, time and achieve transparent, accountable, performance while delivering extraordinary value.

Savings stem from a low-cost, focused global delivery model at scale that benefits from continuous re-investment in technology and specialized training. The companies are headquartered in St. Petersburg, FL, U.S.A., with their global delivery centers in Mysuru and Bengaluru, Karnataka, India.

MADTECH.AI is your Marketing Decision Intelligence platform. Unify, transform, analyze, and visualize all your data in a single, cost-effective AI-powered hub. Gain speed to value by leaving data wrangling, model building, data visualization, and proactive problem solving to MADTECH.AI. Sharper insights, smarter decisions, faster.

MADTECH.AI was spun out of well-established Inc. 5000 consultancy iSOCRATES® which advises on, builds, manages, and owns mission-critical Marketing, Advertising and Data platforms, technologies and processes as the Global Leader in MADTECH Resource Planning and Execution™ serving marketers, agencies, publishers, and their data/tech suppliers.

We seek a Senior Manager, Partner Success reporting to the Country Head. The Senior Manager will play a leading role ensuring the succes s, satisfaction and growth of a diverse set of our Product, Managed Services and SaaS customers, primarily based in the U.S. This role requires a deep understanding of the MADTech industry, including Mar Tech, AdTech, and Data Tech domains, alongside experience in managing key accounts, building strong relationships, and driving partner success initiatives.

The Senior Manager and his/her Team in collaboration with the Company’s Global Delivery organization, will be responsible for overseeing the successful onboarding of new customers, execution of strategic initiatives, managing client relationships, and ensuring measurable success for all assigned accounts

• Build and nurture long-term relationships with partner stakeholders at all organizational levels, including V.P. and above, acting as the primary point of contact for all partner-related inquiries
• Develop a thorough understanding of partner needs and goals to drive value for both parties
• Oversee partner accounts and manage day-to-day communication to ensure alignment with client expectations
• Develop and execute partner growth and upsell plans to build and strengthen the Company’s relationship with assigned accounts
• Provide exceptional customer service and proactive support to resolve issues or concerns promptly

• Lead Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and Executive Business Reviews (EBRs) to ensure progress on goals and drive continuous improvements
• Develop, implement, and track shared success plans to outline account objectives and map out key strategic actions
• Track key performance indicators (KPIs) for each account, ensuring regular updates and reporting to both internal teams and clients

• Lead and inspire a cross-functional team focused on delivering partner success. Manage and mentor a team of Partner Success Managers/Coordinators and other key roles, ensuring their alignment with organizational goals and objectives
• Provide leadership in driving the execution of partner success strategies, collaborating with teams across functions to ensure high performance
• Foster a collaborative environment that encourages continuous learning, innovation, and knowledge sharing to enhance team performance and personal growth
• Conduct regular performance reviews, set clear objectives, and support team members in…