Sr. Operations Program Office Manager

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The role of the Senior Manager Program Office is to provide leadership, organization and coordination to support Program Management Office (PMO)’s key activities, including oversight of the project management team, project portfolio management, development of the project management team, program planning and governance. Ensures all projects administered by the PMO adhere to best practices and standard approaches for program and project management.

This role also manages change and promotes continuous improvement of project management‑related processes, provides management and guidance to multi‑functional project teams, and enhances customer relationships.

• Ensures that all projects and initiatives in project management services are aligned with business strategy and priorities.
• Works with business unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and day‑to‑day operational activities.
• Partners and collaborates directly with Program Directors/Leads to ensure PMO governance is effectively and efficiently applied in the delivery of technology initiatives.
• Prepares, analyzes and reports enterprise‑wide reports to senior management (Planned vs. Actual for Project Cost, Schedule, Budget, Revenue, Profitability and Milestone Progress).
• Demonstrates effective execution of projects within the division.
• Ensures adoption and implementation of project and program management methodology and tools, and oversees project and program management coaching.
• Manages the development, implementation, and maintenance of project management policies, standards, procedures.
• Works with Project/Program Managers to review and monitor project health.
• Establishes and implements metrics that measure project performance.
• Determines project health by measuring variance in scope, schedule, cost, and quality from respective baselines.
• Develops and maintains executive dashboards and provides reporting to senior management and stakeholders.
• Conducts periodic project audits.
• Monitors resource usage tracking and ensures optimized usage of resources.
• Works within the defined standards and procedures set out by Jabil and the customer to successfully deliver projects.
• Provides structure and motivation to project managers to successfully achieve project goals and corporate initiatives.
• Manages project managers who develop project plans focused on achieving project goals, corporate initiatives, and project‑specific KPIs or metrics.
• Forecasts project budget and HR needs for current and future regional requirements.
• Provides leaders with updates, including greatest opportunities for improvement.
• Demonstrates a commitment to customer service; anticipates, meets, and exceeds expectations by solving problems quickly and effectively, making customer issues a priority.
• Coaches Project/Program Managers through difficult decision‑making situations.
• Builds PMO team to address project/program execution for multi‑ or enterprise‑level projects.
• Tracks, evaluates, and reports on deliverable status from multiple sources in a cross‑functional geographic‑distributed team environment.
• Creates working relationships with project managers and other PMO’s.
• Drives continuous improvement through trend reporting analysis and metrics management.
• Works closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program effectiveness and impact on business.
• Complies with and follows all procedures within the company security policy.
• Performs team member performance evaluations professionally and on time.
• Demonstrates goal orientation, action‑focused, pragmatic, self‑disciplined, good at project planning, organizing, communication, team motivation, and delegation.
• Solicits ongoing feedback from business units, peers, and customers.
• May perform other duties and responsibilities as assigned.

• Project Management Professional (PMP) certification essential.
• Knowledge of Jabil operating policies and procedures…