Product Manager - Documents & Forms

Overview

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies ).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

We’re looking for a Product Manager to help us improve how insurance documents and forms are created, managed, and delivered across Kin. This role sits at the center of our Documents & Forms platform, partnering closely with a dedicated engineering team, design, insurance stakeholders, forms analysts, and customer support to ensure our documentation is accurate, scalable, and easy to maintain.

As Kin grows, the ability to update and customize policy documents efficiently becomes increasingly critical—for both customer experience and internal operations. In this role, you’ll own the platform where documents and forms live, define how those forms are updated, and shape how they’re customized for individual customers and policies. Your work will directly reduce friction for internal teams, enable faster updates, and help deliver clearer, more consistent experiences for our customers.

• Partner with the Product Director to define and communicate a clear product vision for the Documents & Forms platform

• Own a defined feature set within Docs & Communications, from discovery through delivery and ongoing iteration

• Build and manage product roadmaps that address core business needs, support OKRs, and improve customer and internal experiences

• Analyze product data and user behavior to identify high-impact problems, and collaborate with design and engineering to develop and test solutions

• Work closely with user research to incorporate insights into product decisions and share learnings across teams

• Write clear, actionable user stories and requirements that enable engineering teams to deliver high-quality solutions

• Lead successful rollouts of new features and improvements, including communication and enablement for internal stakeholders

• Define, track, and evangelize metrics that demonstrate business value and customer impact

• Drive cross-functional alignment by leading regular team and stakeholder discussions, gathering feedback, and sharing progress

• Explore and evaluate opportunities to leverage AI for document creation, personalization, automation, and self-service, in partnership with engineering

• A defined Docs & Communications feature set is fully owned, actively improved, and aligned to clear business and customer metrics

• Initiatives deliver measurable customer impact, such as improved document clarity or reduced support requests

• Internal teams can update and maintain forms more efficiently and confidently using the platform

• Stakeholders are aligned on priorities and trust the Documents & Forms roadmap and delivery

• 2–5 years of professional experience, including 3+ years in software or technology product management, ideally within regulated or platform-driven environments

• Experience working with agile product and engineering teams in startup or high-growth settings

• Familiarity with insurance policy administration systems, document management, or internal tooling is a strong plus

• Proficiency with data analysis and BI tools (e.g., SQL, Looker, Tableau, Adobe) to inform product decisions

• Experience with customer research, experimentation, and translating insights into shipped product improvements

• Technical fluency sufficient…