Client Experience Specialist

Decision

HR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since 1996, we empower clients with payroll, worker’s compensation, human resources, and benefits solutions to reduce costs and increase profits.

• Collaboration
  : working together is critical to achieving organizational goals.
• Innovation
  : growth happens when we absorb and implement new ideas that provide unique solutions and superior customer service.
• Performance
  : we believe in providing employees with the tools and support they need to grow, succeed, and make an impact.
• Social Responsibility
  : we place charity and volunteer work at the core of our organization.
• Trust
  : we build and maintain trust with employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

• Acting with the highest level of honesty, trust, character, and transparency.
• Making a unified effort to achieve the goals of the organization, embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

The Client Experience Specialist I is a hands‑on representative and primary contact for our clients and their employees.

• Serves as the primary point of contact for an assigned book of business of clients.
• Evaluates and analyzes client and employee requests quickly, assesses the best resource and/or appropriate resolution, communicates the resolution in a timely manner.
• Proactively escalates issues on the client’s behalf to ensure customer satisfaction; follows through on all client referrals to internal department resources to ensure a timely response.
• Tracks and records client interaction in Salesforce.
  
  Maintains current knowledge of organization policies and procedures.
• Provides excellent customer service to client and employee while maintaining confidentiality.
• Provides employment‑related data and prepares required reports for clients in a timely manner.
• Performs effectively at a sustained pace and produces quality work for internal and external customers.
• Present to clients via webinar or onsite demos of HRIS systems and/or training.

• High School diploma or equivalent.
• 1–2 years of experience in customer service or account management.
• Experience working with computer systems and Microsoft Office products.
• Must have excellent customer service skills.
• Excellent verbal/written communication and strong interpersonal skills.
• Ability to adapt to a fast‑paced environment with changing priorities.
• Experience working with confidential information.

• Bachelor's or associate degree in Human Resources or closely related field.
• Experience with HRIS systems and Salesforce preferred.
• Previous experience with a Professional Employer Organization (PEO) preferred.
• Moderate proficiency using Microsoft Office products.

We are an E‑Verify company.

Entry level

Full-time

Other

Human Resources Services