Front Desk Agent

Overview

Serves guests by completing registration; controlling room assignments.

• Welcomes guests by greeting them; answering questions; responding to requests
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
• Establishes credit by verifying credit cards or obtaining cash
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges; computing bill; obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
• Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
• Assists with housekeeping duties when the need arises
• Contributes to team effort by accomplishing related results as needed.

• Customer Service
• People Skills
• Quality Focus
• Professionalism
• Energy Level
• Multi-tasking
• Dependability
• Thoroughness
• Phone Skills
• Data Entry Skills
• Listening
• Open availability a must including nights weekends and holidays
• Must Possess Valid Driver's License

Health Insurance, 401K, Discounted Meals

Dependent on experience, $16-17/hr