Front Office Manager

Pyramid Global Hospitality is a company that places people first, providing a supportive, inclusive and growth‑focused environment for its employees. The organization operates over 230 properties worldwide, offering health insurance, retirement plans, paid time off, on‑site wellness programs, and employee discounts on hotel stays.

The Beachcomber, originally opened in 1949, is a beachfront hotel with 200 feet of private beach. Rooms open onto a lush courtyard featuring tropical gardens, pools, and a legendary beach bar, Jimmy B’s, ensuring guests are always steps from the beach and live music.

The Front Desk Manager leads daily front desk and guest services operations, ensuring exceptional guest experiences from arrival to departure. The manager oversees staffing, training, service standards, scheduling, cash handling, and collaborates with Housekeeping, Engineering, Reservations, and Leadership teams.

• Lead, coach, and develop Front Desk Agents and Guest Services staff
• Oversee daily front office operations, including check‑in/check‑out, guest inquiries, and problem resolution
• Ensure consistent delivery of high‑quality guest service and brand standards
• Create and manage schedules to guarantee proper coverage and labor efficiency
• Handle guest concerns and service recovery with professionalism and empathy
• Monitor and maintain cash handling, billing accuracy, and front desk procedures
• Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations
• Train new hires and support ongoing team development and engagement
• Ensure compliance with company policies, safety standards, and procedures

• Previous hotel front desk or guest services leadership experience required
• Strong customer service and communication skills
• Proven ability to lead, motivate, and support a team
• Ability to remain calm and professional in fast‑paced or high‑pressure situations
• Strong organizational and problem‑solving skills
• Experience with hotel systems and basic administrative tasks preferred
• Ability to work various shifts, including evenings, weekends, and holidays

• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs as needed
• Ability to work in a guest‑facing environment for the duration of the shift

• Competitive pay based on experience
• Opportunities for growth and advancement
• Supportive and collaborative team environment
• Employee discounts and resort perks
• Full benefits package
• 401K with employer match
• Paid holidays

Pyramid Global Hospitality is an equal‑opportunity employer. Compensation varies based on skill set, experience, certifications, and location.

Mid‑Senior Level

Full‑time

Other

Hospitality