Front Desk Agent

Overview

Pyramid Global Hospitality values its employees and is dedicated to a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer comprehensive health insurance, retirement plans, and paid time off, as well as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

We operate in over 230 properties worldwide. Check out this video for more information on our great company!

About Our Property

Originally opened in 1949, the Beachcomber’s name captures the essence of the property. It’s all about the beach. Put your toes in the sand and soak in the sun on 200 feet of private beachfront. The property features a lush courtyard with tropical gardens, pools, and shaded relaxation spots. You’re always close to the beach and within earshot of live music from Jimmy B’s, the beach bar.

After submitting your application, you will receive an invitation to complete a brief assessment. Completion of this assessment is required in order to be considered for the position.

• Greet guests with a positive, professional, and welcoming attitude
• Handle check-ins, check-outs, room assignments, and guest requests
• Provide information about the resort, amenities, and local attractions
• Accurately process payments and maintain guest accounts
• Respond to guest concerns with care and a solutions-oriented mindset
• Communicate effectively with Housekeeping, Engineering, and leadership teams
• Maintain a clean, organized, and professional front desk area

• Competitive hourly pay
• Medical, dental, and vision benefits (eligible employees)
• Paid time off and holiday pay
• 401(k) with company match
• Hotel discounts and resort perks
• Supportive team environment with growth opportunities

• Previous customer service or hospitality experience in a resort setting
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Flexible availability including weekends, holidays, and evenings
• Basic computer skills, hotel system experience preferred (Maestro experience a plus, not required)
• Passion for delivering exceptional guest service

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.