Assistant General Manager

Job Overview

The Assistant General Manager supports the General Manager in managing and overseeing all departments of hotel operations, including Front Office, Engineering, Housekeeping, and Food & Beverage. In some cases, they may take direct responsibility for a specific department. This role ensures operational efficiency, adherence to brand standards, and compliance with local, state, and national regulations. The Director of Operations is accountable for maintaining high-quality service, achieving financial targets, and executing short and long-term business strategies.

Additionally, they assist in budgeting, business planning, and capital expenditures within established guidelines.

• Supervise daily hotel operations across all departments to ensure efficiency and quality service.
• Ensure high levels of guest satisfaction by implementing and monitoring service standards, addressing guest concerns, and reviewing service scores for continuous improvement.
• Manage staff scheduling to optimize coverage while maintaining budgetary control.
• Oversee hiring, training, development, and retention of a motivated workforce in collaboration with the Human Resources department.
• Provide coaching, performance evaluations, and enforce company policies for fair and effective workforce management.
• Develop and execute annual budgets, business plans, and financial objectives to maximize profitability.
• Evaluate vendors and procurement processes to ensure quality products at competitive pricing.
• Implement action plans to drive revenue, increase guest retention, and capture a larger market share.
• Assist the General Manager in enforcing hotel safety programs to minimize risks and liabilities.
• Ensure strict adherence to safety, security, sanitation, and emergency procedures.
• Conduct daily property walkthroughs to identify operational issues and interact with staff.
• Maintain preventative maintenance programs and cleanliness standards to protect hotel assets.
• Analyze and report incidents and accidents for continuous improvement in safety protocols.
• Stay updated on industry trends, competitor insights, and brand standards to maintain a competitive advantage.
• Act as a leader and coach, fostering a positive and performance-driven work environment.
• Maintain professional communication with guests, associates, and management to ensure a collaborative and service-oriented atmosphere.
• Conduct staff meetings regularly to provide updates, address concerns, and align teams with hotel objectives.
• Oversee the preparation and analysis of reports to comply with corporate policies and government regulations.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Hotel operations management experience.
• Strong leadership and team management skills with the ability to motivate and develop employees.
• Excellent financial acumen, with experience in budgeting, revenue management, and cost control.
• Exceptional problem-solving, communication, and decision-making skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of hotel management software and industry trends.
• Strong customer service orientation and attention to detail.

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

* Benefits vary by location*