Patient Services Representative

Shady Grove Fertility is a founding partner of US Fertility, the nation's largest partnership of physician-owned and physician-led top-tier fertility practices. US Fertility offers business and digital solutions so that physicians and practice staff can focus on providing best-in-class patient care. Highlights from across the US Fertility network: 130,000+ babies born, 65+ locations nationwide, 15 embryology laboratories. Culture of promoting from within.

Opportunities for career growth. Ability to make a direct impact on patient lives. Mission-driven commitment to research, innovation, and increasing access to affordable care.

We have an immediate opening for a full time Patient Services Representative to join our team in our St. Petersburg, FL office. Hours M-F 7:00am-4:00pm, rotating Weekends and Holidays.

How You ll Contribute: We always do whatever it takes, even if it isn t specifically our "job." In general, the Patient Services Representative is responsible for:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information. Optimize patients  satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments. Address customer/patient issues and ensure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide a high level of customer service. Required to work occasional weekends and holidays.

What You ll Bring:

The skills and education we need are:

• Minimum 2 years of applicable work experience
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

• Competitive pay + bonus
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Tuition assistance
• Ability to make an impact in the communities we serve

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visithere.

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.

Motivations

Equal Opportunity Employer
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