Loss Prevention Analyst, Fraud Monitoring, Fraud Investigations & Reporting

Overview

Job Description Summary The Fraud Monitoring Loss Prevention Analyst is responsible for conducting comprehensive reviews into potential fraud and suspicious activity across Capital Access products using various channels, including account surveillance and branch escalations. This role involves analyzing transactions, initiating recoveries, performing due diligence, and collaborating with internal and external stakeholders, as well as clients, to mitigate fraud risk and respond to potential fraud events.

• Conduct end-to-end transaction analysis alert reviews for matters arising from account surveillance, fraud monitoring systems, and branch escalations.
• Apply strong knowledge of Regulation E (Reg
  
  E), including error resolution requirements, timelines, consumer protections, and documentation standards to ensure compliance in fraud and dispute handling.
• Manage recovery processes end-to-end, including executing indemnification agreements, processing representments, performing chargeback analysis, and coordinating with internal and external partners to maximize loss recovery.
• Conduct inquiries to the branch and/or other areas of the business to inform fact gathering and analysis.
• Serve as a central point of contact and drive prompt resolution of Capital Access-related fraud concerns raised by branches and clients via Loss Prevention hotline, while maintaining a high level of customer service.
• Make sound, risk-based decisions regarding potential fraud events, including determining suspicious activity, initiating recovery efforts, restricting accounts, and escalating cases when appropriate.
• Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness.
• Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices.
• Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work.
• Stay informed on emerging fraud trends, regulatory changes, and industry best practices.
• Escalate issues or concerns to management as needed.

Knowledge of

• Fraud typologies, detection methods, and regulatory requirements.
• Chargeback, recoveries and representments.
• Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-, and any other applicable fraud-related regulatory or industry rules and guidance.
• Broker-dealer operations, transaction methods and financial products, and financial services industry practices.
• Principles of banking, finance and securities industries.

Skill in

• Identifying irregularities and red flags
• Performing critical analysis supported by clear and accurate documentation
• Drafting clear, concise, and compliant alert/case narratives and e-mails
• Cross-functional collaboration and stakeholder communication
• Investigating compliance issues and irregularities
• Making risk-based decisions, using creativity, resourcefulness, expertise, and sound due diligence
• Time management and prioritization in a high-volume environment
• Written and verbal communication
• Planning and scheduling work to meet organizational and regulatory requirements
• Operating standard office equipment and using required software applications

Ability to

• Work independently as well as collaboratively and manage multiple function workflows with minimal supervision
• Complete high-volume, deadline-driven work in a timely manner, with a focus on quality and compliance
• Use sound judgment supported by research and expertise to make informed decisions in response to potential fraud
• Communicate effectively with clients, business associates, peers, management, and various internal and external stakeholders (both verbally and through written correspondence)
• Receive and apply feedback on work product and practices
• Prioritize work effectively
• Adapt to evolving fraud threats and regulatory changes
• Gather information, identify linkages, trends, and significance and communicate findings
• Interpret and apply regulations and identify and recommend compliance changes as appropriate
• Provide a high level of customer service, including handling inbound phone calls
• Establish…