Collections Specialist

Location: St. Petersburg

A leading financial services organization is seeking Collections Specialists to support its portfolio following a recent system conversion. This role plays a critical part in providing proactive outreach and high-touch client support during a transitional period, ensuring timely follow-up on payments and resolving account-related inquiries.

This position operates in a call center-style environment and is ideal for professionals who are comfortable working on the phones, managing multiple systems, and delivering excellent client service in a fast-paced setting.

Key Responsibilities

• Conduct outbound and inbound calls with clients to follow up on SBA loan payments and account activity
• Provide timely responses to client inquiries related to accounts, payments, and banking services
• Negotiate and collect payments in a professional, client-focused manner
• Perform call-backs and follow-ups on time-sensitive matters to meet established service-level goals
• Verify client identity and maintain confidentiality in accordance with internal procedures
• Document client interactions accurately while navigating multiple systems simultaneously
• Escalate complex or unresolved issues to appropriate internal teams as needed
• Assist with tracking and updating client and payment data
• Support additional communication channels (e.g., email or online messaging) as required
• Complete required compliance and annual training assignments
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent experience required
• At least 1 year of experience in a customer service, collections, or call center environment
• Strong verbal and written communication skills
• Ability to multitask, document conversations, and manage multiple systems at once
• High attention to detail, accuracy, and organization
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
• Comfort working independently in a remote environment

Preferred (Not Required)

• Experience in banking, lending, or SBA loan servicing

• Contract role with potential to convert to permanent employment

Work Environment

• Hybid
• Full-time schedule
• Call center-based responsibilities with consistent phone activity

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Jennifer Roldan