Client Experience Coordinator

Decision

HR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, worker's compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities.

Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees.

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character and transparency.
• Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective

The Client Experience Coordinator supports client satisfaction and retention by delivering high-quality service to clients and worksite employees. Responsibilities include responding to inquiries, and maintaining positive working relationships through professional and timely service.

Essential Functions

• Respond to inbound phone, email and chat inquiries from clients and worksite employees in a timely and professional manner.
• Fulfill and support client and internal requests for reports and information in accordance with established procedures.
• Assist worksite employees with web portal access, including paystub and Form W-2 requests.
• Complete verification of employment requests.
• Provide reception desk coverage as needed, including greeting onsite visitors and accepting delivery of packages.
• Support ad hoc projects
• Build and maintain positive working relationships to support client satisfaction and retention.
• Perform other duties, as assigned.

Required

Education and Experience

• High School diploma or equivalent
• Strong verbal, written, presentation and communication skills; comfortable speaking via phone or virtual meeting.
• Attention to detail and ability to meet deadlines.
• Ability to successfully complete tasks in a fast-paced, flexible, and collaborative environment.
• Ability to build relationships with team members, clients, and client employees.
• Commitment to providing superior customer service.
• Experience working with confidential information.
• Knowledge of Microsoft Excel.

Preferred Qualifications

• Bachelor's or associate degree in a closely related field.
• Working knowledge of Human Resource Information Systems;
  Work Lio experience is a plus.
• Knowledge of Salesforce is a plus.
• Experience in the PEO industry is a plus.

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time.

We are an E-Verify company.