Guest Services Call Center Rep

Guest Services Call Center Rep at Be Aveda Institutes

The position description below is intended to describe the general nature and level of work being performed by people assigned to this job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the discretion of supervisors.

Primary Objective:
Guest Services Representatives are passionate about the Aveda mission, hair and spa. They service inbound and outbound calls from Aveda guests requesting to make, rebook, cancel appointments, resolve guest complaints, and answer guest inquiries while providing the highest level of customer service.

Due to our commitment to the environment, a strong alignment to the Aveda mission is essential.

• Set new guest appointments for all Aveda Institutes
• Confirm guests' appointments, rebook as necessary
• Offer additional services during appointment calls, according to the guest's individual needs
• Resolve customer challenges in a professional manner to ensure guest satisfaction
• Project enthusiasm to ensure the highest level of guest experience
• Promote all service offerings, answer guest inquiries, and process guest appointments through Salon Biz
• Respond in a timely manner to Demand Force guest appointment requests
• Advise and update guests of any company policy or procedural change to retain loyal and cordial guest relationships
• May perform other duties as required
• Adhere to company policies and procedures
• Participate in team huddles and meetings as required

• A "can do" attitude, and strong team orientation
• Ability to handle a high volume of incoming calls while also utilizing a software program

• Entry level

• Full-time

• Other
• Education Administration Programs (Industry)