Account Manager

Account Manager- (New Community Transitions) Position Summary

The Account Manager for New Community Transitions serves as the primary liaison between the Transitions Department, newly onboarded associations, community managers, and Boards of Directors. This role is highly visible, and relationship-driven, ensuring a smooth, organized, and professional transition experience for new communities. The Account Manager will be onsite at newly onboarded communities a minimum of four days per week and will play a critical role in early engagement, communication, and owner onboarding.

• as the primary point of contact for newly onboarded associations during the transition period
• Act as liaison between Transitions, Community Managers, Boards of Directors, and internal departments
• Coordinate and attend board meetings, meet and greets, and community introduction events
• Facilitate owner onboarding including ACH enrollment and portal setup support
• Partner with the assigned Community Manager to ensure alignment and continuity post transition
• Provide consistent, professional communication to Boards throughout the onboarding period
• Support implementation of Ardoor systems, processes, and service standards
• Be onsite at new communities at least four days per week to support transition success
• Identify and elevate issues or risks to the Director of Operations as needed

• Active CAM license with a minimum of three years of experience
• Ability and willingness to travel to all Ardoor portfolio companies
• Strong communication and relationship management skills
• Highly organized with attention to detail and follow through
• Comfortable working onsite and engaging directly with boards and homeowners
• Prior experience in community transitions preferred
• Exceptional organizational, reporting, and accountability skills
• Confident board‑facing presence with the ability to manage expectations
• Willingness and ability to travel extensively as needed
• Perform other duties and responsibilities as assigned that are consistent with the scope and intent of the position.
• Support organizational initiatives and operational needs as required to ensure successful community transitions and overall service delivery.
• Adapt to evolving business needs and priorities while maintaining a high standard of professionalism and accountability.