Business Development Representative

Job Title: Outbound Customer Service Representative

Reports To: Campaign Supervisor

Function: Outbound Sales Support

Are you energetic and focused with an unstoppable motivation to succeed? Do you enjoy talking to others with confidence about topics you are passionate? Are you comfortable performing outbound sales support in a remote environment? If you answered yes to any of these questions, you may be ready to become a #Hartemate! As the Outbound Customer Service Representative, you must become a product expert and serve as the "voice" of the company by creating a great first impression and proving a world class experience to new prospects.

You will enjoy this role if you are slightly competitive with a strong desire and ability to hit targets and exceed expectations.

• Hybrid work schedule
• Growth opportunities
• Great benefits including Medical, Dental, PTO, 401k Company Match, and Tuition Reimbursement just to name a few
• Join a global team with the stability of 100 years of experience and the flexibility and opportunities of a start‑up

• Talk to a wide variety of new business contacts – including Owners, Managers and Senior Leaders
• Cold call and prospect for leads to companies that could benefit from new solutions
• Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision
• Partner with experienced Account Executives to help fill their pipeline
• Become a product expert and learn strategies to communicate product value
• Continually increase product knowledge by working closely with Training Specialist and Product Development teams
• Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage

• Superior customer service, cold calling, and data entry skills
• Strong over-the-phone communication and online presentation skills
• Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets
• Desire to think creatively and use problem-solving skills to assure customer satisfaction
• Ability to multi-task, pay attention to detail and prioritize in a fast-paced environment
• Intermediate to advanced experience navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
• Flexible attitude and demonstrated ability to hit targets and exceed expectations

• Must reside near and commute to our office location in downtown St. Petersburg, FL 33701
• Personal Windows 10 or 11 Operating System required with webcam and USB headset (equipment not provided)
• Must pass all assessments and systems check
• High school diploma or equivalent
• Ability to communicate through verbal and written English
• Proven proficiency in Word, Excel, Outlook, Power Point, CRMs, and other online resources for information

• One to three years of B2B experience in inside sales, telemarketing, or customer centric role
• Bachelor’s degree from an accredited institution is required
• Experience working with  CRM and Sales Loft preferred

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.