Client Solutions Consultant

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

This role is responsible for managing client relationships and ensuring the successful delivery of tailored solutions that meet client needs. This role involves understanding client requirements, coordinating with internal teams, and providing strategic guidance to drive client satisfaction and business growth.

What you'll do:

* Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.

* Understand client business objectives, challenges, and needs to provide tailored solutions.

* Regularly communicate with clients to ensure their satisfaction and address any concerns or issues.

* Collaborate with clients to identify and define solution requirements.

* Work with internal teams, including product development, engineering, and operations, to design and deliver customized solutions.

* Ensure solutions are delivered on time, within scope, and meet quality standards.

* Develop and implement strategic account plans to achieve client goals and drive business growth.

* Identify opportunities for upselling and cross-selling additional services and solutions.

* Collaborate with internal teams to ensure the successful execution of client strategies and initiatives.

* Oversee the implementation of client projects, ensuring they are completed on time and within budget.

* Coordinate project activities, resources, and timelines to ensure successful delivery.

* Monitor project progress and address any issues or risks that arise.

* Prepare and deliver presentations to clients on solution performance, new offerings, and strategic initiatives.

* Generate regular reports on key metrics, performance, and client satisfaction.

* Provide insights and recommendations based on data analysis and client feedback.

* Manage contract renewals, negotiations, and amendments with clients.

* Ensure compliance with contractual obligations and service level agreements (SLAs).

* Work with legal and finance teams to address any contractual or billing issues.

* Stay informed about industry trends, market conditions, and competitive landscape.

* Share relevant insights with clients to help them stay ahead of industry developments.

* Participate in industry events, conferences, and networking opportunities to enhance knowledge and relationships.

* Collaborate with cross-functional teams to ensure alignment and coordination in delivering client solutions.

* Provide leadership and mentorship to junior account managers and client service representatives.

* Foster a culture of client-centricity and continuous improvement within the team.

What you'll bring to Zelis:

* Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. Or equivalent experience.

* Relevant certifications such as Certified Account Manager (CAM) or Project Management Professional (PMP) are preferred.

* Minimum of 5-7 years of experience in client management, account management, or a related field, Blues or TPA vertical preferably within the technology or solutions industry.

* Proven track record of managing and growing key client accounts.

* Strong understanding of solution development, project management, and client relationship management.

* Excellent communication, negotiation, and presentation skills.

* Strong analytical and problem-solving skills.

* Ability to build and maintain strong client relationships.

* Proficiency in using CRM software and other client management tools.

* Detail-oriented with a strong commitment to accuracy and quality.

* Proactive and self-motivated with the ability to work independently and as part of a team.

* Strong ethical standards and a commitment to maintaining confidentiality and integrity.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly…