Office Manager; Student Accessibility Services

Overview

The Office Manager for Student Accessibility Services serves as a central operational and administrative leader for the office, ensuring efficient front desk operations, high-quality customer service, and effective coordination of accessibility-related services. This position oversees student employees, manages purchasing and budget-related processes, and supports accommodation coordination to ensure timely and equitable access for disabled students. The Office Manager works collaboratively with campus partners and SAS staff to maintain inclusive, compliant, and student-centered operations that support the institution’s commitment to accessibility under the ADA and Section 504.

• Serve as the primary point of contact for Student Accessibility Services by managing front desk operations, including the main phone line, general email inbox, and in-person reception for students, faculty, staff, and visitors.
• Provide general information and respond to inquiries regarding SAS services, accommodation request processes, and accommodated testing; route complex inquiries to appropriate staff as needed.
• Assist students with registering for SAS services and scheduling accommodated exams, and provide day-of testing support, including check-ins, basic technology troubleshooting, and coordination with exam proctors.
• Maintain accurate and confidential departmental records by reviewing, updating, and managing student files, accommodation documentation, and exam schedules within SAS databases.
• Manage departmental purchasing and financial processes, including office supplies, equipment, and auxiliary aids and services (e.g., CART and ASL interpreting); initiate purchase orders, process payments, reconcile invoices, and maintain P-Card documentation.
• Track expenditures and assist with monthly budget reconciliation and reporting; attend relevant financial and procurement meetings to support compliance with institutional procedures.
• Maintain office organization, inventory, and general administrative operations, including clerical and budget-related support for accommodation services and routing housing accommodation faxes to the appropriate department.
• Communicate and collaborate with other SAS offices and campus partners (e.g., Facilities, Information Technology, Housing) to ensure consistent, efficient, and accessible operations across the institution.
• Assist with the implementation of operational procedures, accessibility services, and departmental initiatives, and serve as designated essential personnel as required to support campus operations.
• Recruit, hire, train, schedule, and supervise undergraduate student employees; provide daily oversight of student staff supporting front desk operations and accommodated exam proctoring.
• Coordinate student employee schedules to ensure appropriate coverage and approve student employee timesheets and hours in compliance with university policies and budget guidelines.

• Bachelor's Degree
• Two years of relevant administrative, office management, or customer service experience.
• Proficiency in office and administrative systems, including database management, purchasing and budget tracking, student employment timekeeping, and Microsoft Office applications. Ability to manage confidential student records, navigate campus systems, support accommodated testing operations, and follow established policies and procedures with accuracy and attention to detail.
• Strong interpersonal, communication, and customer service skills with the ability to interact professionally and empathetically with students, faculty, and staff. Highly organized, dependable, and adaptable, with sound judgment, problem-solving skills, and the ability to supervise student employees and manage competing priorities in a fast-paced, student-centered environment.
• Foundational knowledge of higher education administrative operations and student support services. Understanding of disability-related laws and regulations impacting postsecondary education (e.g., ADA, Section 504), and awareness of how accessibility services coordinate across campus departments.