Project Assistant

Overview

Suncoast Center, a leader in quality behavioral health services, seeks a reliable, detail-oriented project assistant to support our Assertive Community Treatment (FACT) mental health team. This role is essential to daily operations and requires strong organizational skills, professionalism, and the ability to work in a fast-paced, client-centered environment.

Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need.

• Lead daily morning team meetings to support effective communication and coordination
• Create and maintain weekly staff schedules for community-based client services
• Develop monthly on-call schedule for after-hours coverage
• Serve as the first point of contact at the front desk by answering phones and directing inquiries. (1) triage and coordinates communication between the team and persons served; (2) gets answers to questions for persons served, families, community resources, and agencies; (3) works with callers to relieve urgent situations or to temporarily manage them until other staff are available; (4) attends to symptomatic behavior of individuals who come into the FACT office for appointments with staff or of those who come in without a clear purpose;
  
  and (5) decide when and how quickly to refer calls to other staff.
• Coordinate transportation for clients to appointments and other essential services
• Support the APRN with appointment scheduling
• Manage billing and financial tasks, including processing rent and utility payments for clients
• Document client related information into an electronic medical record
• Sort, distribute and manage incoming and outgoing mail
• Complete accurate weekly, monthly, and quarterly operational reports
• Maintain organized records, files and office systems
• Stock and manage office supplies and provide general administrative support to the team.
• Speak consistently in a warm, friendly manner to all persons served, guests and staff. Follow up with all pending client issues. Coordinate with staff to obtain solutions to problems.
• Collects necessary data and prepares reports. Ensures that all needed reports are completed accurately and in a timely manner.
• Is responsible for coordinating housing needs of the persons served including maintaining contact with ALF managers, apartment managers and other community partners, advocating for individuals so they may obtain a lease, finding new apartments and coordinating all aspects of housing for clients served.
• Accomplishes individual goals

Education: High school graduate or GED certificate; must be able to read and comprehend written instructions; write legibly; operate office equipment (fax machine, credit card machine, and computer); file accurately and keep records.

Experience: Extensive clerical experience. Must possess computer and typing skills that reflect accuracy and speed. Must be flexible, well organized and able to handle multiple, simultaneous tasks. Must be able to make independent decisions, prioritize and meet multiple, simultaneous deadlines. Previous experience in administrative support, healthcare, mental health, or social services preferred

Must be 21 years of age.

Negative Drug Screening prior to hire and throughout employment.

Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Drivers License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance.

(must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).

Computer Literate in Microsoft Outlook, Word, Excel; familiar with electronic medical records

FACT office

• Lead daily morning team meetings to support effective communication and coordination
• Create and maintain weekly staff schedules for community-based client services
• Develop monthly on-call schedule for after-hours coverage
• Serve as the first point of contact at the front desk by answering phones and directing inquiries. (1) triage and coordinates communication between the team and persons served; (2) gets answers to questions for persons served, families, community resources, and agencies; (3) works with callers to relieve urgent situations or to temporarily manage them until other staff are available; (4) attends to symptomatic behavior of individuals who come into the FACT office for appointments with staff or of those who come in without a clear purpose;
  
  and (5) decide when and how quickly to refer calls to other staff.
• Coordinate transportation for clients to appointments and other essential services
• Support the APRN with client
• Manage billing and financial tasks, including…