Human Services Program Analyst

Overview

HUMAN SERVICES PROGRAM ANALYST - OPEN COMPETITIVE

Date:
Sep 16, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

This position serves as a Human Services Program Analyst for the Clinical Health Services Division providing high-level administrative support in a confidential capacity. Acts as a liaison for the Division supporting the Medical Services, Dental Services, School-Based Health Clinics, Health Care for the Homeless, and Public Health Preparedness Programs. Duties of the position include:

• Maintains schedules/calendars for the team.
• Arranges and schedules meetings, trainings, and interviews as needed.
• Prepares agenda items and informs attendees and guests of meeting time and location. Prepares minutes of assigned meetings in a timely and accurate manner.
• Prepares and reviews letters, memos, reports, and other correspondence.
• Maintains procedures and forms for Division.
• Receives incoming mail for Division and distributes for action and resolution.
• Receives incoming calls for division and independently responds to inquiries and issues including client complaints, and promptly refers to qualified individuals for action and resolution.
• Updates division web pages, contact information, staff emergency contact information, position descriptions, and CAPs.
• Maintains an effective, up-to-date record retention/filing system.
• Prepares and places purchase requests and P-Card orders and processes invoices for payment.
• Receives invoices from vendors including laboratories for the Division and processes for payment within required time frames.
• Serves as liaison for vendors and the purchasing department.
• Assists in the monitoring of budgets.
• Serves as a contract manager for the Division with responsibility for preparing, negotiating, reviewing, routing, processing invoices, and monitoring assigned contracts.
• Provides backup administrative support to the Director’s Office as needed.
• Performs other related duties as assigned including emergency duty.

Ability to use independent judgment and decision-making.

Ability to work independently and manage one’s own time and the time of others.

Ability to use critical thinking.

Knowledge of administration and management.

Knowledge of customer service principles.

Skill in the use of personal computers including Microsoft Word, Excel, PowerPoint, and Outlook.

Ability to communicate effectively with internal and external customers both verbally and in writing.

Ability to develop and maintain effective working relationships.

Skill in computer software programs used to facilitate job duties.

Ability to carry out assignments for Director.

Ability to process invoices for payment.

Minimum:

High School Diploma

Experience providing high level administrative support to a manager level position or above

Experience with purchasing related duties, including processing invoices for payment

Preferred:

Three or more years customer service experience

Experience working in a medical clinic environment, including knowledge of medical terminology.

Experience working with state systems including MFMP, WORKS, and/or STMS

Contract management certification

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values: Innovation, Collaboration, Accountability, Responsiveness, Excellence

Department of Health in Pinellas County

205 Dr. Martin Luther King Jr St. N

St. Petersburg, FL 33701

The Benefits of Working for the State of Florida:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit.…