Director Residential Operations

Job Summary:
The primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.”

• Align the passion and talents of others and create an environment where individuals and teams can thrive. Focus areas include:
  • empower leaders, teams, and promote collaboration with operational leaders, human resources, quality, and nursing
  • attract and hire leaders welcoming, onboarding, and mentoring new leaders on the team
  • develop your team by coaching in the moment, identifying training and development needs and programs as part of Quarterly Connections.
  • facilitation of regular meetings and assuring required trainings are completed and documented for the support of People We Serve (PWS) and quality, compliance expectations
  • show recognition and appreciation
  • remove barriers, achieving results, and high levels of employee engagement.
• Actively supports quality through preparation and participation in state licensing survey as required and specifically in walk-though, exit meetings, and responses required.
• Maintains a focus on metrics and budget to positively support area and state business results.
• Demonstrates positive leadership behaviors leading the way through individual behavior.
• Act as an escalation resource for any colleague, person we support, or patient & guardian in the home if local leadership efforts to resolve a topic are not successful.
• Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating procedures.

• 50% Talent, Leadership & Results
  • empower leaders, teams, and promote collaboration with operational leaders, human resources, quality, and nursing
  • attract and hire leaders welcoming, onboarding, and mentoring new leaders on the team
  • develop your team by coaching in the moment, identifying training and development needs and programs as part of Quarterly Connections.
  • facilitation of regular meetings and assuring required trainings are completed and documented for the support of People We Serve (PWS) and quality, compliance expectations
  • show recognition and appreciation
  • remove barriers, achieving results, and high levels of employee engagement.
• Actively supports quality through preparation and participation in state licensing survey as required and specifically in walk-though, exit meetings, and responses required.
• Maintains a focus on metrics and budget to positively support area and state business results.
• Demonstrates positive leadership behaviors leading the way through individual behavior.
• Act as an escalation resource for any colleague, person we support, or patient & guardian in the home if local leadership efforts to resolve a topic are not successful.
• Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating procedures.

• Develops plans that grow our residential services in their market and achieves our balanced scorecard results, through strong and collaborative working relationships with colleagues, leadership, PWS (People We Serve) and their parents and guardians, and corporate partners.
• Consistently reviews to assure working knowledge of regulations & updates. Identifying opportunities and needs for additional reimbursement opportunities and compliance.
• Ensures standard Able Light operating procedures are followed to scale growth and achieve quality.

• Seeks data from internal and external resources, participates in local community organizations, professional groups, and industry memberships to ensure quality-focused, efficient delivery of person-centered care and services to those we are blessed to serve.
• Responsible for coordination, oversight of nursing, quality, and operational leadership within operational scope, in collaboration with the person supported, parents & guardians, external clinical or local/state representative & providers, and internal partners.
• Ensure timely,…