Vending Support Specialist – Indianapolis

The Vending Support Specialist (VMI Specialist) is responsible for implementing, maintaining, and supporting industrial vending and Vendor Managed Inventory (VMI) systems for our customers. The role blends technical support, customer service/inside sales, inventory management, and coordination with sales and operations teams to ensure vending programs improve efficiency and strengthen customer relationships.

• Install, program, troubleshoot, and maintain industrial vending machines for cutting tools, MRO, safety, and industrial products.
• Coordinate machine setup, product selection, bin configuration, and inventory levels with sales and operations.
• Monitor inventory remotely via machine data and perform onsite replenishment as needed.
• Respond to customer calls, emails, and service tickets promptly and professionally.
• Process orders, prepare shipments, and handle receiving and stocking activities.
• Support outside sales and act as a liaison between customers, internal teams, and manufacturers.
• Work with ERP (Epicor Prophet 21) and vending systems (Auto Crib, Matrix, Crib Master, others) for order processing and analysis

• 2+ years in industrial distribution, vending systems, or related field preferred
• Experience with MRO, safety, cutting tools, abrasives, or industrial supplies is a plus
• Strong mechanical aptitude and problem‑solving skills
• Familiarity with vending software and automated inventory tools
• Proficiency in Microsoft Excel, Outlook, Word, and Teams
• Basic networking or IT troubleshooting skills helpful
• Excellent communication, organization, and time management skills

• Valid driver’s license and ability to travel to customer sites
• High School Diploma
• Willingness to participate in training and work overtime when needed
• Must be willing to undergo a background check, in accordance with local law/regulations

401(k) Matching, health/dental/vision insurance, life and disability insurance, HSA contribution

DCT has been family owned and operated for over 60 years. We have five locations in three states with 50 plus employees. With our unwavering commitment to preserving capital, we have been able to grow and prosper through a changing market, by making strategic acquisitions and investing in new technology.

DCT’s Culture is “Family”. We have always believed that people are our most important asset, and we employ the very best. Our employees stay with DCT because we believe in family first, honesty, integrity, loyalty and courage. Our business has been built on the concept of quality products, plus outstanding technical support and service.

For more information about DCT Industrial Supply, visit