Assistant Service Manager

St Pete
6810 Gulfport Blvd S
St. Petersburg, FL 33707, USA

The Assistant Service Manager is responsible for providing support to the Service Manager and service team members. Supervises the daily operations within the service department to help to ensure the overall profitability of the department. Provides leadership and direction to the service team.

Reports To:

Service Manager

Key Internal Relationships:
Sales Manager, Accounting and Shared Services, Parts Department, Service Department, and Warranty Department

Direct Reports:
Service Team Members

• Determine need for repairs through water test, by use of mechanical testing devices, by questioning the customer about the boat’s performance, or by visual inspection of the boat and equipment.
• Estimate cost of repairs and prepare itemized work order listing costs of parts and labor. Utilizes Marine Max computer systems and database applications (IDS, Scheduler, Cognos) as applicable.
• Assist Service Manager with hiring, training, motivating, counseling and monitoring the performance of all service team members.
• Train and assist Team Leaders to prepare boats in accordance with Marine Max standards and best practices to ensure satisfied customers.
• Provide technical assistance to service technicians as needed.
• Assist Service Manager with monitoring and maintaining the efficiency of the department to ensure profitability, including reviewing the monthly service DOC.
• Inspect quality of work performed as required, prior to delivery to the customer.
• Coordinate and oversee the installation of optional equipment and electronics.
• Maintain a clean and professional facility.
• Implement safe, effective and efficient work procedures.
• Maintain good working relationships with factory and vendors as they relate to product and quality control.
• Oversee the proper maintenance of machinery and docks.
• Other duties as assigned.

• Internal/external customer satisfaction/FANS
• Timely and accurate completion of work
• Timeliness and effectiveness of problem resolution
• Timeliness and accuracy of paperwork and service files

*Marine Max and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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