Front Office Supervisor

Job Overview

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Must have 1 to 2 years experience as a front desk agent in a high occupancy hotel.

• Must have 1 to 2 years experience as a front desk agent in a high occupancy hotel.
• Must be able to work a flexible schedule to include night, holidays and weekends.
• Must be able to communicate in English.
• Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.
• Can communicate well with guests, must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk.
• Ability to observe and detect signs of emergency situations.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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