Front Desk Representative

Guest Service Agent – Hilton Garden Inn, St. Petersburg Beach, FL

This is a full-time, on-site role for a Guest Service Agent located in St. Petersburg Beach, FL. The Guest Service Agent will be responsible for welcoming guests, ensuring smooth check‑in and check‑out processes, handling reservations and inquiries, addressing guest concerns promptly, and delivering exceptional customer service. The role also includes collaborating with different departments to ensure the highest level of guest satisfaction and maintaining a welcoming and professional front‑desk environment.

• Customer service, communication, and conflict‑resolution skills
• Strong organizational skills and attention to detail
• Problem‑solving skills and ability to handle guest inquiries efficiently
• Basic proficiency in using reservation systems and office software
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Previous experience in hospitality or a customer‑facing role is a plus
• High school diploma or equivalent, with additional hospitality certifications preferred
• Professional demeanor and ability to contribute to a positive team environment

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality

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