Reservations Agent

Overview

Trade Winds Resort is seeking a motivated, sales-oriented Reservations Agent to join our high-energy team. This role is responsible for assisting potential guests in booking accommodations at both of our award-winning properties. The ideal candidate will thrive in a fast-paced environment, confidently engaging with guests through inbound and outbound phone calls, e-mails, and online chats. More than order-taking, this position requires a genuine passion for hospitality and the ability to match guest needs with the perfect resort experience.

• Assist potential guests in booking accommodations at Trade Winds Resort properties.
• Engage with guests through inbound and outbound phone calls, e-mails, and online chats.
• Provide attentive, hospitality-focused service to match guest needs with the appropriate resort experience.

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• College course work in related field helpful.
• Prior call center, sales, telemarketing, or customer service experience preferred.
• Strong self-motivation, resilience, and a drive to consistently achieve results.
• Excellent organizational skills with the ability to manage multiple tasks with accuracy and attention to detail.
• Initiative and independence in working toward personal and team objectives.
• Familiarity with Opera Cloud and/or Revinate Sales Hub (NAVIS) is a plus, though not required—training provided.
• Availability to work a full-time schedule within the operating hours of 8:00 a.m. – 8:00 p.m. (Subject to change), Sunday through Saturday, including weekends and holidays.