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Reservations Agent

Job in Saint Pete Beach, Pinellas County, Florida, USA
Listing for: Highgate
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
  • Hospitality / Hotel / Catering
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Overview

Trade Winds Resort is seeking a motivated, sales-oriented Reservations Agent to join our high-energy team. This role is responsible for assisting potential guests in booking accommodations at both of our award-winning properties. The ideal candidate will thrive in a fast-paced environment, confidently engaging with guests through inbound and outbound phone calls, e-mails, and online chats. More than order-taking, this position requires a genuine passion for hospitality and the ability to match guest needs with the perfect resort experience.

Responsibilities
  • Assist potential guests in booking accommodations at Trade Winds Resort properties.
  • Engage with guests through inbound and outbound phone calls, e-mails, and online chats.
  • Provide attentive, hospitality-focused service to match guest needs with the appropriate resort experience.
Qualifications
  • High School diploma or equivalent required.
  • Experience in a hotel or related field preferred.
  • College course work in related field helpful.
  • Prior call center, sales, telemarketing, or customer service experience preferred.
  • Strong self-motivation, resilience, and a drive to consistently achieve results.
  • Excellent organizational skills with the ability to manage multiple tasks with accuracy and attention to detail.
  • Initiative and independence in working toward personal and team objectives.
  • Familiarity with Opera Cloud and/or Revinate Sales Hub (NAVIS) is a plus, though not required—training provided.
  • Availability to work a full-time schedule within the operating hours of 8:00 a.m. – 8:00 p.m. (Subject to change), Sunday through Saturday, including weekends and holidays.
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