Fitness Onboarding Coordinator

Overview

Fitness Onboarding Coordinator (Project Management)

The Midway YMCA in St Paul is seeking a Fitness Onboarding Coordinator to welcome and guide members and guests through their fitness journey by ensuring proper equipment use, conducting assessments, and delivering exceptional service. This role creates a safe, engaging, and wellness-focused environment by answering questions, building meaningful connections, and upholding YMCA policies and values.

The salary for this position starts at $16.37 hourly. We take into consideration an individual’s background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

• Onboard members and guests on fitness equipment, ensuring proper use and conducting fitness assessments.
• Answer questions related to the use of fitness equipment.
• Create a high-level experience for members and guests through excellent customer service, engagement, and building a connection.
• Encourage members to participate in health and fitness programs.
• Understand and enforce all applicable YMCA policies.

This position reports to the Wellbeing Director. The incumbent works with the members, branch management team, and other Association staff.

Required:

• Education and/or experience related to fitness, exercise physiology, or health and wellness
• Excellent customer service, problem solving, communication and interpersonal skills
• Must be self-directed and motivated
• Ability to work independently in a fast-paced environment
• Demonstrated ability to work cross culturally

Preferred:

• Multilingual

• Ability to travel locally to visit branch sites, attend meetings and training with a flexible work schedule which may include evenings and weekends.

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Executive Director or their designee in completing projects or performing duties deemed necessary for the association’s success.