Market Group Fitness Manager

Position Overview

The Market Group Fitness Manager supports a high-performance, high-care culture that operates with speed and urgency in delivering outcomes through member experience, service, and results. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment. The Market Group Fitness Manager is a key member of the Management team to provide support for Group Fitness Coordinators in their designated Market and is responsible for assisting the Group Fitness Coordinators with daily club operations, directly managing a team of Group Fitness Instructors, and delivering “WOW” service for team members and members alike.

The Market GFM supports each Market Partner to provide education, KPI updates and assistance in providing a stellar group fitness department within their four walls. The Market GFM directly reports to the VP of Group Fitness for existing clubs, new club openings and processes to provide clear direction and communication to the field.

Location:
Minneapolis, MN and surrounding areas

Reports to: VP of Group Fitness

Company:
Crunch Fitness - Undefeated Tribe (official franchise of Crunch Fitness based in Austin, TX)

Compensation:
Salary, Base $50,000 plus bonus;
Up to $70,000 total annual earnings potential

Travel:
Travel up to 75% and variable based on market and club growth.

• Hire, train, and manage performance of a team of qualified Group Fitness Coordinators and Instructors in designated Market
• Coach and guide direct reports on managing the 4 buckets (People, Sales, Facilities and Profit) within their scope of practice and core competencies
• Monitor and conduct 1:1 meetings with each designated GFC and Managing Partner to review performance, strengths, weaknesses and plans to deliver individual club KPI metrics and WOW member experience
• Review daily scorecard and dashboard to track and measure success and assist underperforming clubs in meeting goals
• Manage, align, direct resources informed by department KPIs & organizational priorities
• Provide excellent customer service and teamwork by responding within same day (twilight rules) or within 24 hours
• Review payroll bi-weekly for accuracy and management of budgeted hours with each Group Fitness Coordinator
• Ensure that all GFCs and GFIs have up-to-date certification/CPR records
• Provide education from Onboarding, Ongoing, Development and Quarterly in-club training for Group Fitness team and support clubs knowledge and expertise in Crunch classes
• Review facility equipment integrity and cleanliness during in-club visits with checklist
• Support New Club Openings as needed
• Teach 2 regular classes and sub as needed to support Clubs
• Drive all clubs to meet KPI expectations:
  Utilization and CPH
• Maintain PAR level staffing for group fitness instructors per location
• Provide qualitative and quantitative data to Market Partners and RVPs to report performance and meet expectations for KPIs in the Market
• Participate in events to drive performance and engagement at the club level including Transformation Challenges, Quarterly Training, New Club Training, New Program Launch, and Special Events/Pop-up classes

• Prior management experience leading 3-10 employees
• Experience teaching exercise classes for clients of all levels (Bootcamp, Kickboxing, Zumba, TRX, Sculpt, Yoga, Pilates, Cycle, POUND, HIIT, or related genres)
• Excellent execution; takes prompt and assertive action to accomplish objectives
• Understanding of labor control, optimal staffing levels and overtime controls
• Leads by example with member engagement programs and services
• Maintains high standards so the gym is maintained in pristine condition
• Innovative problem solving and adaptability
• Persuasive, candid communicator who encourages open dialogue
• Demonstrates integrity and judgment that inspires trust
• Business acumen: basic understanding of industry, market, and key business drivers (willingness to learn)
• Creates a learning environment and strives for personal development
• Drives self and others to achieve extraordinary results
• Demonstrates confidence, humility and kindness mixed with humor and fun

• M…