Disability Support Specialist​/Human Services Program Representative

Position: Disability Support Specialist / Human Services Program Representative 1
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* Working Title:

Disability Support Specialist*
* ** Job Class:
Human Services Program Representative 1*
* ** Agency:
Human Services Dept*
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** Job ** : 92467

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** Location** :
St. Paul

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** Telework Eligible** :
Yes

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 02/26/2026

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** Closing Date** : 03/11/2026

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** Hiring Agency/Seniority Unit** :
Human Services Dept / MAPE DHS Central Office

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** Division/Unit** : DHS-Central Office / ADSA DS Policy

TAInfo Resources

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** Work Shift/Work Hours** :
Day shift

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $29.25 - $42.94 / hourly; $61,074 - $89,658 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

_This position is eligible for_  telework ()   _for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework._

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Disability Support Specialist will plan, implement, and monitor response to information access needs of programs and services administered by the Aging and Disability Services Administration through the Disability Services Division.

Responsibilities include:

+ Provide a coordinated customer service and technical assistance response to external and internal inquiries generated by the Disability Hub MN and Disability Services Division contact/response systems

+ Support related training, communication, outreach, and systems management activities to meet project/program goals for Disability Hub MN and Disability Services Division

+ Manage and respond to information and assistance requests from the Disability Hub MN system and Disability Services Division Response Center inquiries

+ Support the information, documentation and maintenance of the Disability Hub MN training opportunities and modules

+ Participate with division and Hub team(s) to develop, implement and monitor protocols, for providing Disability Hub MN and Disability Response Team services, to DHS, other state agencies, and providers, to support the projects and the Division's strategic goals

** Minimum Qualifications*
* ** _
* * To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.
** _*
* 2 years professional experience human services programs providing information, resources, referrals and/or technical assistance.

Experience must demonstrate the following:

+ Understanding of State and Federal Health, Home and Community Based, and continuing care programs

+ Program knowledge of Medical Assistance, General Assistance Medicare, Managed Care, and Minnesota Care

+ Customer service and technical assistance skills for providing relevant information, assistance and referrals

+ Knowledge of disability and employment policy, practices, providers and organizations

+ Proficient in MMIS, MAXIS, and other information platforms, such as METS, SMI/SOLQ, CRM and Revation

+ Skilled at using MS Office Suite programs:
Word, Excel, PowerPoint, Outlook, Teams, and Share Point

Bachelor's degree in Human Services, Public Policy, Social Work or related field may substitute for 1 year of professional experience OR Master's degree in Human Services, Public Policy, Social Work or related field may substitute for 2 years of experience

** Preferred Qualifications*
* + Trained in person-centered thinking and planning

+ Experience managing eligibility for programs or managing waiver service access

+ Contact center experience

+ Assisting people with navigating the complex human service system

+ Plain language and accessibility experience

+ Organize work, anticipate problems, monitor performance, set priorities and meet deadlines

+ Strong human relations skills and ability to communicate well with a variety of clientele

+ Ability to facilitate discussions to guide, solicit and explore…