Family Services Coordinator

About PPL

Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.

The Family Services Coordinator is a vital member of PPL’s Resident Services team, working directly with families in our supportive housing communities. In this role, you will provide individualized case management, facilitate on-site workshops and community-building activities, and connect participants to resources that promote housing stability, health, and overall well-being.

PPL uses Person-Centered, Harm Reduction, and Housing First approaches to partner with families from diverse backgrounds. This is meaningful, relationship-based work—ideal for someone passionate about equity, empowerment, and family-centered support.

Direct Participant Support

• Build trusting relationships with families and assess strengths, goals, and barriers
• Collaborate with participants to create individualized, participant-driven service plans
• Support housing stability by helping participants understand leases and communicate effectively with property management

Health, Wellness & Family Support

• Connect participants to physical health, mental health, and recovery resources
• Recognize and respond to mental health challenges, chemical dependency, and crisis situations
• Partner with the Youth Services Coordinator to support families with youth and parenting needs

Community Engagement

• Conduct home visits to support participant goals and housing stability
• Plan and facilitate resident meetings, on-site workshops, and community-building activities
• Encourage engagement within the housing community and the broader neighborhood

Documentation & Collaboration

• Maintain accurate, timely case notes and required documentation
• Collaborate closely with the Resident Services team and community partners

Experience & Skills

• Experience with case management or supportive housing service planning
• Ability to provide crisis intervention and trauma-informed support
• Strong interpersonal, communication, and organizational skills
• Experience with Motivational Interviewing, Person-Centered planning, or DBT skills (a plus)

Technology Skills

Comfort using:

• Microsoft Office (Word, Excel, Outlook)
• Electronic timecard systems
• SharePoint and shared file systems
• Case management databases (especially Apricot and Yardi)

Additional Requirements

• Valid driver’s license, insurance, and reliable vehicle
• Ability and willingness to transport participants as needed

Education & Experience

• Degree or coursework in a health or human services-related field (AA, BA, or BS), or
• 1–3 years of experience working with the population served

Compensation and benefits overview:

• Compensation
  : $22–$24/hour, based on qualifications
• Comprehensive Benefits
  :
  Health & Dental Insurance, Employer-paid Short- & Long-Term Disability and Life Insurance, Paid Parental Leave, HSA or FSA options, Generous PTO & Paid Holidays, 403(b) Retirement Plan with Employer Match
• Work-Life Balance & Culture
  :
  Summer Half-Day Fridays (Memorial Day–Labor Day), supportive mission-driven team environment, work that makes a real and lasting impact on families

Project for Pride in Living, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.