Stability Navigator; bilingual Eng-Span

POSITION SUMMARY

The Housing Stability Navigator (Navigator) provides support to CLUES Economic Stability programs and participants who contact the organization with immediate needs related to economic stability, such as housing, hotel vouchers, and rental assistance requests. The Navigator provides support and resource navigation services for other economic stability related challenges, such as food access, employment, unemployment benefits, etc. They use high level customer service skills, bilingual ability in Spanish and English, and cultural sensitivity to connect participants with appropriate resources internally or externally in an efficient and timely manner.

The Housing Stability Navigator works closely with other members of the Housing Stability team to ensure the needs of the community are met. They will provide navigation and coaching to clients as a way to support them in overcoming barriers that prevent them from achieving stability and financial wellness.

Department:
Economic Prosperity

Reports to:

Housing & Economic Support Services Manager

Location:

CLUES St. Paul and Minneapolis, MN Offices

Position Type:
Regular

Schedule:

Part-Time, 25 hours/week. Generally Monday – Friday Office hours.

Estimated Pay: $21.00 – $22.50 per hour (depending on experience & qualifications).
Benefits:
Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and  protection; retirement plan; educational assistance; paid holidays; and paid time off.

• Provide linguistically and culturally appropriate services in English or Spanish, via phone or in person for participants who contact CLUES or are referred by partner organizations (such as County workers) seeking resources to support their housing stability.
• Evaluate households’ level of housing stability by performing household prescreening questionnaires, developing pre-counseling budgets, and other initial intake related tasks.
• Provide application support for rental assistance (i.e MNRentHelp
  2).
• Provide participants with the necessary referral information, and if necessary, provide direct support to access income support and public benefit programs (such as unemployment, SSI, SNAP) as a way to supplement economic stability.
• Work with clients one-on-one to identify barriers to financial stability and develop clear, goal-oriented Work Plans that address these challenges.
• Efficiently and rapidly provide information and referral services to callers/participants based on their situation (referrals within CLUES as well as externally to community organizations and resources).
• Participate in community outreach events, resource fairs, and program specific clinics (e.g., walk-in housing navigation services).
• Provide recurring in-person support for Support Services distribution (i.e Gift Cards).
• As requested, provide support for Homebuyer Education and Counseling services, by providing logistical and planning support for monthly workshops, and back-end data entry and supportive housing and financial coaching.

• Support in confidential data collection and reporting for housing stability, homelessness prevention, and hotel voucher programs (client demographics, financial information, etc.).
• Support in providing program disclosure information, such as Privacy Policies, Program Authorizations, etc.
• Complete program and client data entry and administrative support for Housing Stability programs, utilizing various platforms as instructed (e.g., HMIS, Home Keeper, Salesforce, Excel, etc.).
• Maintain appropriate written documentation (hard copy and/or electronic) of all action items and work plans provided to participants.
• Document all client activity within 48 hours of contact in appropriate database and maintain all case files in accordance with contracts.
• Provide weekly performance and client status reports to supervisory staff.

• Maintain client confidentiality in…