Visual Keyholder - Maplewood Mall

Job Summary

Working at the heart of a fast‑paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role supports and guides the store team to deliver an inspiring and exciting Customer Experience in line with H&M. The Visual Keyholder drives sales, implements the Visual Identity, and meets the expectations of customers and colleagues while following H&M procedures and standards.

This position reports to the Store Visual Manager (based on volume).

$17.90/hr - $21.12/hr

The Visual Keyholder sets the garment presentation on the sales floor and windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder determines additional commercial opportunities in the store within H&M brand guidelines and executes floor moves based on those discussions.

• Ensure you are up to date with current fashion trends.
• Share, inspire, and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well‑styled mannequins in windows and in‑store.
• Create a clear red thread from windows to the A‑area with wearable buying suggestions.
• Ensure high‑quality garment presentation every day together with the store team.
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards.
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

• With the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets.
• Adapt the store planning according to store needs and budget from the Commercial plan.
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.

• Complete sample picking and execute floor moves to create clear stories and wearable buying suggestions.
• Complete all sales floor and window morning routines daily before the store is open.
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep the visual room organized and safe.
• Keep all visual materials in the store current and share information with the team on seasonal changes.
• Paint and maintain the windows as necessary.

The Visual Keyholder supports the store team to enhance the customer and working experience in‑store through coaching and development. Together with the store management team, the Visual Keyholder ensures that all legal requirements and H&M policies are fulfilled.

• Evaluate and develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook.
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Seek Visual Merchandiser potential for succession.

• Ensure that all communication in the windows and sales floor complies with local legislation.

• Perform all store routines, including opening and closing of the store, by following all company practices and procedures.
• Work with timekeeping and scheduling system including approving timesheets.
• May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening and closing store.

• Promote employee and customer safety.
• Resolve health & safety, legal, and security issues.
• Address any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team.

• None

• Inclusive, positive, creative, and willing to learn on the job.
• Passionate about customer service and…