Customer Account Representative

Customer Account Representative

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At Home Choice!, we believe in making home shopping simple, convenient, and accessible for everyone. We put the buying power in our customers’ hands through flexible payment options, enabling them to enjoy big-ticket items the way they want. Our mission is to elevate financial freedom for all and empower our customers to shop with confidence. Whether they’re furnishing a new home or upgrading their space, we’re here to make the customer's experience seamless, stress‑free, and tailored to their lifestyle.

Our coworkers embody our family values and play an individual role in making our customers’ dreams come true. With the opportunity to make a difference from day one, our coworkers enjoy rewarding careers and the ability to advance quickly.

The Customer Account Representative provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction.

This is a full‑time position. Hours/days of work are Monday through Saturday, store open to close, with Sunday off and one other weekday off. Schedules and hours per week/overtime may change throughout the year as determined by management and business needs.

The position is paid hourly in accordance with Home Choice!’s payroll procedures. The hourly rate ranges from $15.90 to $18.70 and is paid out weekly.

• Provide friendly, top‑notch customer experiences through 'white glove' service with a servant’s heart in our stores and in customers’ homes; obtain new orders when needed on the sales floor and over the phone.

• Maintain an inviting store with organized product and cleanliness; refurbish merchandise to like‑new condition, keeping showroom dusted, vacuumed, and organized.

• Must be at least 18 years of age.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Valid state driver’s license and good driving record – you will be driving company vehicles.
• Ability to lift and move product such as furniture, electronics, and appliances.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in‑person attendance.

• Great benefits:
  Medical, Dental, Vision, life insurance, supplemental life insurance, spouse/dependent life insurance, short‑term disability, long‑term disability, flexible spending accounts, 401(k) savings plan with company match, paid time off, legal insurance, identity theft protection plan, health savings accounts, hospital indemnity, critical illness, accident insurance, limited purpose plan.
• Award‑winning culture.
• Career growth opportunities.
• Weekly pay.

This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All coworkers must adhere to all company safety guidelines.

Home Choice! is an equal‑opportunity employer committed to ensuring that all employment decisions are made on a non‑discriminatory basis, without regard to race, color, religion, national origin, ancestry, physical or mental disability, genetic information, sex, gender identity, sexual orientation, age, citizenship status, veteran status, or any other protected characteristic.

This is an excerpt from the full job description and is not intended to be all‑inclusive. Other related duties may be required to meet the ongoing needs of the business.

Home Choice! is committed to creating a diverse and inclusive work environment and is proud to be an equal‑opportunity employer.

• Entry level

• Full‑time

• Sales, Supply Chain, and Customer Service

• Retail, Restaurants, and Warehousing and Storage