Retail Associate Manager Rosedale CENTER

Overview

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Do you think you have what it takes to be a Retail Associate Manager (RAM)?

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IoT) devices.
• Guiding your customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise.
• Assisting Retail Store Manager with daily operations and coaching.
• Becoming proficient in the use of digital tools designed to enhance interactions and onboarding, such as demonstrating coverage, explaining plans, and troubleshooting device and account issues.
• Completing training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Building relationships with and partnering with employees across channels, including business and customer service, to collectively own the customer experience, resolve issues, and identify and hand‑off small business leads.
• Developing strong peer relationships and being accountable for the company’s success while enjoying a fun, fast‑paced environment.

• Leadership and the confidence to succeed in a fast‑paced sales environment.
• Competitive drive and willingness to lead your team, sharing best practices and resolving customer issues.
• Operational, financial, and performance management skills.
• Outstanding communication skills with both team members and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!