Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retail chain with more than 2,200 stores across the United States and a Fortune 500 ranking. The company focuses on offering customers a constant stream of high‑quality brands and trend‑setting merchandise at extraordinary savings while providing a fun and treasure‑hunt shopping experience.

• Deliver a positive shopping experience by greeting customers, maintaining a clean store, and actively assisting customers with product selection.
• Follow all company best‑practice standards and maintain high standards for merchandise presentation.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Handle cash, checks, credit card transactions, voids, and offline procedures with accuracy and integrity.
• Assist with inventory and daily sizing and recovery, ensuring a neat and organized store.

• Practice safe behaviors and maintain a safe, clutter‑free sales floor.
• Treat all customers and associates with respect and professionalism.
• Assist customers at the register, provide product knowledge, and answer questions politely and efficiently.
• Respond to customer service calls immediately and call leadership when needed.
• Represent and support the company brand at all times.
• Understand the Loss Prevention Awareness program, Shortage Highway, and merchandise protection standards.
• Follow Mark‑Out‑of‑Stock (MOS) policies and cash handling procedures.
• Demonstrate urgency and productivity while executing store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store for 100% of working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts: push, pull, and lift up to 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and any other federally, state or local protected class.

The base pay range for this role is $17.00–$17.50 per hour. The range is dependent on factors including, but not limited to, experience, skills, qualifications, education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees.

Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs;
Associate Discount;
Identity Protection;
Associate Purchase Program;
Benefit Hub Discount Mall;
Employee Assistance Program;
Commuter Benefits; 401(k) (with service requirements);
Employee Stock Purchase Program;
Ross Cares Fund;
College Discounts;
Sick Pay (where legally required); and Referral Bonuses. Full‑time associates are eligible for additional benefits such as medical/dental/vision insurance, legal insurance, vacation buy‑out, flexible spending account, health savings account, life/ADD insurance, long‑term disability, enhanced maternity and parental leave benefits, vacation pay (10 days per year after eligibility) and nine company holidays. Associates in store and exempt corporate/buying office roles may receive performance‑based bonuses.

• Mid‑Senior Level

• Full‑time

• Sales and Business Development

• Retail