Unit Operations Coordinator NICU Stpl

Join to apply for the Unit Operations Coordinator NICU Stpl role at Children's Minnesota

About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites.

As The Kids Experts in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital.

Department Overview
Our neonatal program is the largest in the Midwest. We provide the full scope of care for infants needing intensive care. At the neonatal intensive care unit (NICU) at Children’s Minnesota St. Paul Campus, our inter-disciplinary team of over 500 professionals is dedicated to the care of babies born prematurely, those with birth defects, genetic disorders, medical disorders and any baby needing surgery.

Position Summary
The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization.

Responsibilities and Requirements

• High school diploma preferred
• 1-year of experience in a patient care setting preferred
• Outstanding professional and positive customer service skills essential
• Positive attitude
• Exceptional problem solving skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems

Physical Demands
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Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.