Family Services Manager-Children's & Gillette St. Paul; Weekday​/Weekend: part-time

Mission

Ronald McDonald House Charities, Upper Midwest (RMHC-UM) in partnership with our community, provides a comfortable and caring home‑away‑from‑home that supports keeping families together and reduces stress during a child’s serious illness or injury. RMHC-UM operates five locations in Minnesota—four in the Twin Cities and one in Duluth, serving over 6,700 families a year, providing 76 overnight rooms, meals and activities for families with kids facing a medical crisis

The Family Services Manager plays a vital role in continuing our mission of providing a welcoming and comforting environment for families who are in the midst of a healthcare crisis. Family Services Managers are critical by allowing RMHC-UM to provide caring and compassionate services 365 days a year.

Work closely with the Program staff to maintain smooth operation of facilities including safety and security, inventory management and general maintenance. Maintain space upkeep, assuring community, family rooms and common spaces are inviting, comfortable and functional.

• Apply guidelines to determining eligibility, communicate with hospital staff, family registration and manage family dynamics
• Provide oversight of the cleaning to ensure it is maintained to defined standards of cleanliness and maintenance. Work with volunteers, facilities and cleaning staff to ensure common space and guest room turnovers are efficient and complete
• Frequently communicate and exchange information both written and verbally with families, volunteers and hospital staff
• Work closely with Manager and other team members to accurately record and track usage of the program by families and volunteer hours

• With guidance from the Assistant Manager, inventory, prepare and serve meals to families
• Greet, tour, educate and provide task management to volunteers about program services to ensure they have a positive experience while providing services to RMHC
• Follow up with CFK groups to thank them for participating, and coordinate with them to schedule another date to serve
• Outreach and development of potential partnership
• Engage in conversations with donors and volunteers to further RMHC-UM’s mission

Ronald McDonald Family Room

Hours:

Open 365 days a year!

Children's St. Paul: Monday‑Friday: 10am‑6pm;
Saturday, Sunday & Holidays: 9:30am‑6pm

Gillette Children's Specialty Healthcare: Monday‑Friday: 9am‑6pm;
Saturday, Sunday & Holidays: 9:30am‑6pm

Doors lock at 6pm – availability to stay a little later if and when a volunteer Cooks for Kids group is signed up to serve dinner to families from 5pm‑6pm. Clean up only takes 15‑30 min & done by the Volunteer group.

This is a part‑time occasional position – we are looking for an individual who has flexibility during the weekday & weekend.

We will always remain respectful with personal & professional schedules. Ideally someone who can commit to a minimum 3 shifts a month & Fridays are a bonus.

RMHC-UM operates programs within three pediatric hospitals in Minneapolis and St. Paul and one in Duluth, MN. Programs provide services to families who have children receiving inpatient treatment in the hospital.

• High School Diploma or GED
• Ability to operate a computer and other office equipment such as a phone, copy machine and computer printer
• Experience with or ability to learn software
• Experience in a fast‑paced environment where needs and priorities change quickly and frequently

• Operates as a team player and able to work effectively with all employees and constituents of RMHC-UM
• Excellent verbal and written skills
• Relate to people of diverse ages and backgrounds
• Able to work in a fluid environment with unexpected variations throughout the workday
• Excellent interpersonal skills
• Manage details, organize and prioritize tasks
• Ability to resolve interpersonal conflicts and determine needed components of risk management
• Maintain confidentiality according to HIPAA and other relevant privacy regulations
• Tak…